Job Requirements
Remote
Secret Polygraph not specified
Mid Level Career (5+ yrs experience)
$115,000 - $125,000
Job Description
Top Skills' Details
* This team doesn't specifically monitor the networks, they support the tools that do the monitoring * Candidates MUST have experience with the listed tools and be able to troubleshoot those tools. *
1. Windows Server or Linux Administration. Linux is preferred between the two.
2. Experience with one or more of the following: Dynatrace, MS SCOM, or Broadcom NetOps/Spectrum
Secondary Skills - Nice to Haves
Solarwinds
Linux
Job Description
Position Summary:
Perform administrative, reporting, design, and maintenance tasks on various Enterprise Monitoring platforms. Knowledge requirements include various Server Operating Systems, WAN/LAN Network concepts and devices, and Monitoring Software packages from a variety of vendors including Microsoft, Broadcom, Dynatrace, and Nexthink. Members of the Enterprise Monitoring Systems team will interface with customers from all levels of the organization and will need to demonstrate an understanding of how Enterprise Systems impact each Customer’s work to implement the Tools in a comprehensive, Customer-facing fashion. A successful member of the team will be able to provide individual and group training on the tool set and will be able to write technical and policy documentation as needed.
Duties / Responsibilities / Experience:
• Maintain Server Operating Systems – Windows Server 2022 and Red Hat Enterprise Linux 8 and 9) running on physical and VM platforms
• Install, Upgrade, and Maintain Monitoring Application Software running on a variety of Operating Systems
• A solid understanding of WAN Concepts and Data Circuits (T1’s, MPLS, VPN and Enterprise VPN, SONET, Ethernet, Fiber, etc…)
• Ability to communicate complex technical subjects to non-technical customers
• Follow agreed processes and procedures for providing solutions to customer requests or issues
• Maintain call quality standards at the level set to meet customer expectations including adherence to work schedules and standards
• Delivering customer communication to the appropriate level of understanding to ensure a successful outcome
• Document policies, procedures and issues in ticketing system as well as in internal knowledge base
• Ability to analyze and make recommendations to better assess, assist and meet the needs of internal clients
• Ability to work independently as well as part of a team as required
• Demonstrate strong client relationship skills
• Willingness to work on a rotating On Call Schedule
Skills:
• Install, Upgrade, Maintain, and provide training/documentation for a suite of Monitoring Tools including but not limited to:
• Microsoft System Center Operations Manager (SCOM)
• Broadcom DX NetOps Spectrum
• Broadcom DX NetOps Network Flow Analysis
• Broadcom DX NetOps Performance Manager
• Dynatrace (Upcoming)
• Nexthink (Upcoming)
• Familiarity with Cisco IOS, Networking Config Files, Concepts and Hardware
• MS PowerShell
• SNMP v3 Traps and Polling
• Bandwidth Analysis
• Advanced Microsoft Excel skills for Monthly Reporting
• Advanced System and Network Troubleshooting Skills
• SQL and MySQL
* This team doesn't specifically monitor the networks, they support the tools that do the monitoring * Candidates MUST have experience with the listed tools and be able to troubleshoot those tools. *
1. Windows Server or Linux Administration. Linux is preferred between the two.
2. Experience with one or more of the following: Dynatrace, MS SCOM, or Broadcom NetOps/Spectrum
Secondary Skills - Nice to Haves
Solarwinds
Linux
Job Description
Position Summary:
Perform administrative, reporting, design, and maintenance tasks on various Enterprise Monitoring platforms. Knowledge requirements include various Server Operating Systems, WAN/LAN Network concepts and devices, and Monitoring Software packages from a variety of vendors including Microsoft, Broadcom, Dynatrace, and Nexthink. Members of the Enterprise Monitoring Systems team will interface with customers from all levels of the organization and will need to demonstrate an understanding of how Enterprise Systems impact each Customer’s work to implement the Tools in a comprehensive, Customer-facing fashion. A successful member of the team will be able to provide individual and group training on the tool set and will be able to write technical and policy documentation as needed.
Duties / Responsibilities / Experience:
• Maintain Server Operating Systems – Windows Server 2022 and Red Hat Enterprise Linux 8 and 9) running on physical and VM platforms
• Install, Upgrade, and Maintain Monitoring Application Software running on a variety of Operating Systems
• A solid understanding of WAN Concepts and Data Circuits (T1’s, MPLS, VPN and Enterprise VPN, SONET, Ethernet, Fiber, etc…)
• Ability to communicate complex technical subjects to non-technical customers
• Follow agreed processes and procedures for providing solutions to customer requests or issues
• Maintain call quality standards at the level set to meet customer expectations including adherence to work schedules and standards
• Delivering customer communication to the appropriate level of understanding to ensure a successful outcome
• Document policies, procedures and issues in ticketing system as well as in internal knowledge base
• Ability to analyze and make recommendations to better assess, assist and meet the needs of internal clients
• Ability to work independently as well as part of a team as required
• Demonstrate strong client relationship skills
• Willingness to work on a rotating On Call Schedule
Skills:
• Install, Upgrade, Maintain, and provide training/documentation for a suite of Monitoring Tools including but not limited to:
• Microsoft System Center Operations Manager (SCOM)
• Broadcom DX NetOps Spectrum
• Broadcom DX NetOps Network Flow Analysis
• Broadcom DX NetOps Performance Manager
• Dynatrace (Upcoming)
• Nexthink (Upcoming)
• Familiarity with Cisco IOS, Networking Config Files, Concepts and Hardware
• MS PowerShell
• SNMP v3 Traps and Polling
• Bandwidth Analysis
• Advanced Microsoft Excel skills for Monthly Reporting
• Advanced System and Network Troubleshooting Skills
• SQL and MySQL
group id: 10105424
