DAI Help Desk - All levels (Future Opportunity)

Redwood Strategy Group (RSG) is a minority owned, Economically Disadvantaged Woman-Owned Small Business (EDWOSB) founded on over 17 years of thought-to-action leadership supporting military departments, Department of Defense, and agencies across the U.S. Federal Government with transformation, strategy, and operations. At RSG, we are committed to our company foundation - our employees. The minute you start working here, you become an integral part of our team, our future, and you will play a key role in the continued growth of our company.

Innovative Solutions. Cultivated Talent. Accelerative Success.

Redwood Strategy Group (RSG) is seeking motivated and adaptable professionals to join our ERP Help Desk support team across multiple experience levels, including Associate, Mid-Level, and Senior Analysts.

These roles provide functional and technical support to enterprise resource planning (ERP) system users within a fast-paced operational and Department of Defense (DoD) financial management environment. Candidates should possess strong analytical skills, effective communication abilities, and the ability to support a broad range of financial and system-related processes.

Ideal candidates will have experience supporting DoD financial management operations, ERP systems, accounting functions, or help desk environments and be comfortable working in a collaborative, cross-functional setting.
Key Responsibilities

• Provide Tier I-III support for ERP Help Desk tickets related to financial and technical system issues
• Research, analyze, and resolve issues involving contracts, invoices, obligations, payments, and accounting transactions
• Support reconciliation activities and assist in resolving financial discrepancies and unmatched transactions
• Coordinate with internal teams and external stakeholders to resolve system and financial issues
• Assist with posting obligations, correcting accounting transactions, and supporting audit readiness initiatives
• Develop, update, and maintain Standard Operating Procedures (SOPs), job aids, and process documentation
• Support and deliver user training for internal personnel and supported organizations
• Escalate complex issues appropriately and track resolution through completion
• Maintain excellent customer service while supporting a high-volume help desk environment
• Participate in process improvement initiatives and contribute to operational efficiencies

Experience Levels

Associate Analyst

• 2-4 years of relevant experience
• Minimum 2 years of DoD Financial Management experience required
• Experience supporting ERP systems, accounting processes, financial operations, or customer support environments preferred
• Strong willingness to learn and grow within an ERP support environment

Mid-Level Analyst

• 5-9 years of relevant experience
• Minimum 3-5 years of DoD Financial Management experience required
• Experience resolving financial transaction issues and supporting users in enterprise systems
• Familiarity with ERP platforms and business process workflows preferred

Senior Analyst / Lead Support

• • 10+ years of relevant experience
  • Minimum 5 years of DoD Financial Management experience required
  • Demonstrated expertise in troubleshooting complex financial and system issues
  • Experience leading teams, mentoring junior analysts, and interfacing with senior stakeholders
  • Knowledge of audit readiness, reconciliation processes, and financial compliance strongly preferred

Required Qualification

• Bachelor's degree preferred; equivalent experience may be considered
• Experience supporting financial management, ERP systems, help desk operations, or accounting functions
• Strong analytical, organizational, and problem-solving skills
• Excellent written and verbal communication skills
• Ability to work independently and collaboratively in a team environment
• Proficiency with Microsoft Office Suite, particularly Excel
• Ability to obtain and maintain a security clearance if required

$75,000 - $145,000 a year

Salary range will be commensurate with experience, qualifications, technical expertise, and level of responsibility associated with the position. Candidates may be considered for multiple labor categories based on their demonstrated Department of Defense Financial Management and ERP support experience

By submitting my application, I declare that all the above information is correct and accurate.

RSG offers a first-class total rewards package that includes competitive salaries, medical, dental and life insurance plans, 401k matching, generous leave programs, tuition reimbursement, professional development; and more!

RSG is an equal opportunity employer/veteran/disability/41 CFR 60-1.4. We are committed to providing equal opportunity in all employment-related activities without regard to race, color, religion, sex, sexual orientation, national origin, age, disability, genetic information, gender identity or expression, veteran status or any other basis prohibited by law or RSG policy. Reasonable accommodation, based on disability, religious observances, or other designated areas as defined by law will be considered in accordance with applicable law and RSG policy.

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.