Helpdesk III/VIP Support Specialist

Tyto Athene is seeking a candidate for the role of Helpdesk III/VIP Support Specialist serving a military customer.

Responsibilities:

• Provide dedicated desktop, laptop, and mobile device support to VIP users (GS-15/O6 and above).
• Perform daily wellness checks for senior leadership (SES/GO) to ensure optimal functionality of their technology.
• Respond to VIP support requests within 1 hour to ensure timely resolution.
• Track all VIP support requests within ServiceNow and create tickets as necessary.
• Provide tailored IT configurations and training sessions for VIP users based on their specific roles and preferences and establish/maintain a dedicated VIP support line, including phone, email, and chat channels.
• Coordinate with DISA AND/OR ARMY for escalated issues and ensure compliance with security policies.

Qualifications

Required:

• Bachelor's degree in information technology or related field. Alternatively, 5 years of relevant work experience in VIP-level IT support may be substituted for a degree
• Relevant certifications such as CompTIA A+, ITIL Foundation, or equivalent.
• At least 3 years of experience in VIP-level IT support and troubleshooting.
• Strong interpersonal and communication skills to interact effectively with senior leadership.
• Proficiency in ServiceNow ticketing and reporting tools.
• Familiarity with Army and DoD IT systems, including classified and unclassified networks.

Clearance:

• Secret Clearance required

About Tyto Athene

Compensation:

• Compensation is unique to each candidate and relative to the skills and experience they bring to the position. The salary range for this position is between $70,000-$75,000. This does not guarantee a specific salary as compensation is based upon multiple factors such as education, experience, certifications, and other requirements, and may fall outside of the above-stated range.

Benefits:

• Highlights of our benefits include Health/Dental/Vision, 401(k) match, Paid Time Off, STD/LTD/Life Insurance, Referral Bonuses, professional development reimbursement, and parental leave.

Tyto Athene is a trusted leader in IT services and solutions, delivering mission-focused digital transformation that drives measurable success. Our expertise spans four core technology domains-Network Modernization, Hybrid Cloud, Cybersecurity, and Enterprise IT-empowering our clients with cutting-edge solutions tailored to their evolving needs. With over 50 years of experience, Tyto Athene proudly support Defense, Intelligence, Space, National Security, Civilian, Health, and Public Safety clients across the United States and worldwide.

At Tyto Athene, we believe that success starts with our people. We foster a collaborative, innovative, and mission-driven environment where every team member plays a critical role in shaping the future of technology. Are you ready to join #TeamTyto?

Tyto Athene, LLC is an Equal Opportunity Employer; all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, [sexual orientation, gender identity,] national origin, disability, status as a protected veteran, or any characteristic protected by applicable law.