Mortgage Origination Specialist - CSR

Mortgage Origination Specialist - CSR

Location: Indianapolis, IN (46241)

Pay Rate: $17.00 - $26.00/hr (W2)

Duration: 6-Month Contract (Potential for extension)

Shift: 8-hour shift between 7:30 AM - 6:30 PM ET

Clearance: Ability to obtain a Public Trust Security Clearance

Role Overview

You will act as a Subject Matter Expert, providing technical guidance to the lending industry and the public regarding FHA mortgage policies, guidelines, and procedures.

Key Responsibilities

• Expert Support: Answer calls and emails from Loan Officers, Underwriters, and lenders regarding FHA origination guidelines.
• Technical Research: Utilize a comprehensive knowledge database to provide accurate, real-time answers to complex mortgage inquiries.
• Documentation: Maintain precise records of all interactions within a centralized database.
• Compliance: Follow strict Standard Operating Procedures (SOPs) to ensure HUD mission alignment.

Required Qualifications

• Experience: Minimum 2 years of mortgage origination experience (e.g., Loan Processor, Loan Officer, Junior Underwriter, or Originator).
• Customer Service: Minimum 1 year of contact center or professional telephone customer service experience.
• Technical Skills: Proficiency in navigating multiple computer systems; typing speed of 40+ WPM.
• Education: High School Diploma or GED.

Preferred Skills

• Bilingual: Spanish/English (Verbal and Written).
• Knowledge: Prior experience specifically with FHA guidelines.
• Omnichannel: Experience managing support across phone, email, and chat.