Supervisory Public Safety Dispatcher

Duties
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• Manage 911 emergency dispatch operations to respond with appropriate emergency services to include police, fire, hazardous material, technical rescue and ambulance.
• Refer non-emergency callers to appropriate civilian and governmental agencies.
• Coordinates with Directorate of Public Works (DPW) regarding installation, maintenance and use of emergency alert systems.
• Coordinates ongoing radio frequency licensing with the Installation Network Enterprise Center (NEC).
• Responsible for caller interrogation to determine problem and nature of call.
• Maintain an accurate status of all emergency response equipment and personnel to assure prompt and accurate response.
• Monitor severe weather reporting system and broadcasting alerts as necessary.
• Responsible for monitoring closed circuit television systems to identify activity requiring response.
• Provide technical direction to the operation and interface of emergency services data bases and systems.
• Provide consults as the 911 emergency dispatch center subject matter expert.
• Develop standard operating procedures for effective operation.
• Supervise a staff of dispatchers.

Requirements
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Conditions of employment

• TDY travel up to 10% required
• Appointment may be subject to a suitability or fitness determination, as determined by a completed background investigation.
• Position is subject to shift work. Incumbent is required to work an alternate work schedule, which requires an uncommon tour of duty including nights, weekends, and holidays. Subject to call back, oncall and mandatory overtime as mission requires.
• The incumbent may be required to wear a uniform.
• Incumbent is required to work (mission essential) regardless of weather conditions, Terrorist Force Protection Condition (TFPCON) or installation closure and to report to the duty station at the regularly scheduled time.
• The work is performed in a highly stressful, restricted office environment.
• Newly hired personnel are required to obtain and maintain the certifications outlined in this section within one year of employment. Supervisor may adjust timeframe depending upon funding and training availability.
• The incumbent is required to possess and maintain certification in Emergency Medical Dispatch System approved for and in use by the installation IAW DoDI 6605.06 and National Fire Prevention Association (NFPA) 1061.
• The incumbent is required to possess and maintain certification in CPR, DoD Hazardous Materials Awareness, DoD Telecommunications I/II, ALERTS, NCIC, and Wisconsin Law Enforcement Telecommunications System (TIME).
• This position requires the incumbent be able to obtain and maintain a determination of eligibility for a Secret security clearance or access for the duration of employment. A background investigation and credit check are required.

Qualifications

Who May Apply: Only applicants who meet one of the employment authority categories below are eligible to apply for this job. You will be asked to identify which category or categories you meet, and to provide documents which prove you meet the category or categories you selected. See Proof of Eligibility for an extensive list of document requirements for all employment authorities.

• 30 Percent or More Disabled Veterans
• Current Department of Army Civilian Employees
• Current Department of Defense (DOD) Civilian Employee (non-Army)
• Defense Civilian Intelligence Personnel System (DCIPS) Interchange Agreement
• Domestic Defense Industrial Base/Major Range and Test Facilities Base Civilian Personnel Workforce
• Interagency Career Transition Assistance Plan
• Land Management Workforce Flexibility Act
• Military Spouses, under Executive Order (E.O.) 13473
• Non-Appropriated Fund Instrumentality (NAFI)
• Non-Department of Defense (DoD) Transfer
• People with Disabilities, Schedule A
• Priority Placement Program, DoD Military Reserve (MR) and National Guard (NG) Technician Eligible
• Priority Placement Program, DoD Military Spouse Preference (MSP) Eligible
• Priority Placement Program, DoD MR and NG Preference Eligible Tech Receiving Disability Retirement
• Priority Placement Program, DoD Retained Grade Preference Eligible
• Reinstatement
• Veterans Employment Opportunity Act (VEOA) of 1998

In order to qualify, you must meet the experience requirements described below. Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religious; spiritual; community; student; social). You will receive credit for all qualifying experience, including volunteer experience. Your resume must clearly describe your relevant experience; if qualifying based on education, your transcripts will be required as part of your application. Additional information about transcripts is in this document .

Specialized Experience for Current Federal Employees: One year of specialized experience which includes work that involves operating dispatching, communications, and automation systems; processing incoming emergency and non-emergency call requests for fire, medical and police assistance; coordinating emergency services with law enforcement and emergency response agencies; provide instruction to dispatch employees as a senior operator on specific duties and job techniques and answer question of other dispatch employees; explaining guidance on emergency service dispatching policies and procedures. This definition of specialized experience is typical of work performed at the next lower grade/level position in the federal service (GS-08).

Specialized Experience for External Applicants: One year of specialized experience which includes work that involves overseeing and maximizing the utility of complex dispatch, telecommunications, and advanced public safety automation systems. Independently manage high-consequence incoming emergency and non-emergency requests while coordinating tactical incident coordination across multiple jurisdictional public safety agencies. Interpreting, enforcing, and formulating strategies to implement regulatory guidance on emergency service dispatching policies, protocols, and procedures. This definition of specialized experience is typical of work performed at the next lower grade/level position in the federal service (GS-09).

Some federal jobs allow you to substitute your education for the required experience in order to qualify. For this job, you must meet the qualification requirement using experience alone-no substitution of education for experience is permitted.

You will be evaluated on the basis of your level of competency in the following areas:

• Accountability
• Decision Making
• Manages and Organizes Information
• Technical Competence

Time in Grade Requirement Current Federal Employee: Applicants who have held a General Schedule (GS) position within the last 52 weeks must have 52 weeks of Federal service at the next lower grade or equivalent (GS-08).

Time in Grade Requirement External Applicant: Applicants who have held a General Schedule (GS) position within the last 52 weeks must have 52 weeks of Federal service at the next lower grade or equivalent (GS-09).

Education

This job does not have an education qualification requirement.

Additional information

• Male applicants born after December 31, 1959, must complete a Pre-Employment Certification Statement for Selective Service Registration.
• You will be required to provide proof of U.S. Citizenship.
• One year trial/probationary period may be required.
• One year supervisory probationary period may be required.
• Direct deposit of pay is required.
• Selection is subject to restrictions resulting from Department of Defense referral system for displaced employees.
• If you have retired from federal service and you are interested in employment as a reemployed annuitant, see the information in the Reemployed Annuitant information sheet.
• This is a Transportation Career Field position.
• Multiple positions may be filled from this announcement.
• As a supervisor, you must comply with the Army Civilian Education System (CES) course and timeline requirements. The Supervisory Development Course (SDC) must be completed within one year of placement into a supervisory position. For information on CES, please visit the following website: https://usacac.army.mil/organizations/cace/amsc/courses
• When you perform a Civilian Permanent Change of Station (PCS) with the government, the Internal Revenue Service (IRS) considers the majority of your entitlements to be taxable. Visit https://www.dfas.mil/civilianemployees/civrelo/Civilian-Moving-Expenses-Tax-Deduction/ for more information.
• Permanent Change of Station (PCS) allowances may be authorized, subject to the provisions of the Joint Travel Regulations and an agency determination that a PCS move is in the Government Interest.
• Student loan repayment may be authorized.
• Salary negotiations for those candidates who are new to Federal service may be authorized.
• Credit for Prior Non-Federal Work Experience and Certain Military Service for Determining Annual Leave Accrual Rate may be authorized.
• Recruitment and relocation incentives may be authorized.
• Incentives are not automatic and are based on eligibility and availability of funds.