Medical Support Assistant (OA)

Duties
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• Serves as the initial point of contact for patients presenting for appointments.
• Performs a variety of administrative clerical support duties facilitating the work of physicians, nurse practitioners, physician assistants, nurses, and hospital corpsmen.
• These duties include record keeping, answering telephones, appointment booking, and patient check-in. Logs in patients for clinic appointments and completes required forms.
• Schedules appointments for patients requiring a variety of examinations. Coordinates appointments for timeliness according to the NMCP/TRICARE Appointment Booking Standards.
• Receives and responds to phone calls and inquiries from patients concerning a variety of medical, personnel, and administrative matters, determines general nature of inquiry and independently responds to all administrative questions.
• Takes inventory and requisitions adequate stocks of unit supplies including paper, pens, and other administrative items.
• Types departmental letters, memoranda, replies and requests, and other correspondence as requested by the supervisor. Performs end of day processing of appointments in automated healthcare systems and/or in MHS Genesis/Revenue Cycle.

Requirements
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Conditions of employment

• Appointment may be subject to a suitability or fitness determination, as determined by a completed background investigation.
• This position requires that you obtain and maintain a Cardiopulmonary Resuscitation (CPR) certification.
• Hepatitis B: Immunization screening is required. Hepatitis B immunization is required for all positions with direct patient contact. Applicants may be required to show proof of other immunizations depending on the type of position.
• Influenza: This position has mandatory seasonal Influenza vaccination requirements and is subject to annual seasonal Influenza vaccinations unless otherwise exempted for medical or religious reasons.
• Tuberculosis (TB): This position requires the incumbent to have Tuberculosis testing.
• This position is designated Tier 3, Non-Critical Sensitive, Moderate Risk and requires the incumbent to obtain and maintain a Secret Security Clearance Level as a condition of employment.
• Fully qualified typist required.

Qualifications

Who May Apply: US Citizens

In order to qualify, you must meet the experience and/or education requirements described below. Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religious; spiritual; community; student; social). You will receive credit for all qualifying experience, including volunteer experience. Your resume must clearly describe your relevant experience; if qualifying based on education, your transcripts will be required as part of your application. Additional information about transcripts is in this document .

General Experience: One year of general experience. General experience is progressively responsible clerical, office, or other work that indicates ability to acquire the particular knowledge and skills needed to perform the duties of the position to be filled, such as: receiving calls and visitors, scheduling appointments, filing records, and providing instructions to patients in a medical treatment facility or clinical setting.

OR

Education: Two years of education above the high school level obtained in an accredited business, secretarial or technical school, junior college, college or university.

OR

Combination of Education and Experience: A combination of education and experience may be used to qualify for this position as long as the computed percentage of the requirements is at least 100%. To compute the percentage of the requirements, divide your total months of experience by 12. Then divide your semester hours of by 60. Add the two percentages.

Proficiency Required: This position requires a qualified typist. A qualified typist can type 40 words per minute based on a 5 minute sample with three or fewer errors.

Education

FOREIGN EDUCATION: If you are using education completed in foreign colleges or universities to meet the qualification requirements, you must show the education credentials have been evaluated by a private organization that specializes in interpretation of foreign education programs and such education has been deemed equivalent to that gained in an accredited U.S. education program; or full credit has been given for the courses at a U.S. accredited college or university. For further information, visit: https://sites.ed.gov/international/recognition-of-foreign-qualifications/ .

Additional information

• Male applicants born after December 31, 1959 must complete a Pre-Employment Certification Statement for Selective Service Registration.
• You will be required to provide proof of U.S. Citizenship.
• This position requires a 1 year probationary period during which the agency evaluates your fitness and whether your continued employment advances the public interest. In making this determination, the agency may consider your performance and conduct; agency needs and interests; whether your continued employment supports organizational or Government goals; and whether it promotes the efficiency of the Federal service. Continued employment requires written certification that it advances the public interest.
• Direct Deposit of Pay is required.
• Selection is subject to restrictions resulting from Department of Defense referral system for displaced employees.
• Multiple positions may be filled from this announcement.
• Recruitment, student loan repayment, advanced in-hire and advanced leave incentives MAY be authorized for highly qualified candidates.
• Salary includes applicable locality pay or Local Market Supplement.
• If you have retired from federal service and you are interested in employment as a reemployed annuitant, see the information in the Reemployed Annuitant information sheet.
• Payment of Permanent Change of Station (PCS) costs is not authorized, based on a determination that a PCS move is not in the Government interest.