Network Operations Center (NOC)

Location - Ft. Meade, MD - Onsite

Clearance Level - Secret

Education

• Bachelor's degree and 4+ years of relevant experience;additionalyears of experiencemay be substituted in lieu of a degree.
• Must have an active DoD IAT Level II certification (Security+ CE), prior to start.

Technical Experience

• Experience with Active Directory.
• Experience with Microsoft Office products (Word, Excel, and PowerPoint).
• Experience using SharePoint.
• Experience with SolarWinds.
• Experience with technical writing and reporting.
• Experience creating/running ServiceNow ITSM reports.
• Knowledge of ITIL V3/V4.
• Experience using Vsphere .
• Experience briefing Senior Leaders.
• Possess an in-depth knowledge of DoD Enterprise IT policies and procedures.

Responsibilities

• Manage integration of the network system management tools.
• Manage Network Management Systems monitoringand reporting.
• Interface between the customer and DISA management and provide input into the Managementactivities.
• Perform network monitoring technical support and analysis for network systems and components, LAN/WAN communications, and transmission systems,including WirelessLAN infrastructure.
• Perform critical/emergency systems administration tasks affecting the production environment.
• Ensure that personnel receive adequate guidance and direction for performing their daily tasks and will be accountable for developing/presenting briefings, preparing correspondence , and preparing project status reports as required .
• Communicate clearly and succinctly, both written and orally, and present products and ideas in a professional business-like manner.
• Maintain the availability of environments for projects and follows application deployment /configuration plans.
• Implement reporting and dashboards based onmonitorednetwork services.
• Utilizereporting tools to generate ad-hoc and daily/weekly/monthly reports.
• Onboarding / off boarding network and other assets tomaintaincurrentand up to date monitoring infrastructure.
• Create twice daily status reports and outage reports.
• Documentsignificant eventswithin the Master Station Log (MSL).
• Create incident tickets and escalate to theappropriate teamswithin the approved timeframefor network outages.
• Track the status of network outages and VIPtickets;including higher level outages.
• This is on-site support and will have to occasionally work on weekends, as needed.