Business Systems Analyst

Koniag Data Solutions, LLC a Koniag Government Services company, is seeking a Business Systems Analyst with a Secret Security clearance to support KDS and our government customer at Ft. McNair, DC. The position is onsite with possibly hybrid availability.

We offer competitive compensation and an extraordinary benefits package including health, dental and vision insurance, 401K with company matching, flexible spending accounts, paid holidays, three weeks paid time off, and more.

Essential Functions, Responsibilities & Duties may include, but are not limited to:

• Work with the Information Management Office (IMO) to facilitate support to all personnel by tracking support requests, initiating Army Enterprise Service Management Platform (AESMP) tickets as needed, and supporting the IMO in ensuring that requested support is provided in a timely manner.
• Support timely resolution and escalation of issues coordinating with applicable POCs, initiating service tickets, coordinating with stakeholders, and local NECs to facilitate resolution of issues.
• Support service desk management by monitoring and managing communication channels to ensure prompt identification and response to end users' issues.
• Coordinate with IMO to manage the IT mailbox, track IT taskers, and contribute to the development of the CIO presentations and IT monthly report by using metrics from IT support.
• Support collection and compilation of IT related metrics and development of reports.
• Support the OCIO/IMO in collecting data and responding to taskers and RFIs.
• Maintain a knowledge base and self-help tools to support end user self-help and education.
• Support establishment and maintenance of effective IT/SM capabilities, processes, and procedures to ensure availability, performance, and security of IT services and infrastructure across the Enterprise.
• Develop SOPs for IT/SM in both NIPR and SIPR domains
• Support development of IT policy, continuous process improvement, and process automation.
• Broad support to IT/SM to sync with other Network Enterprise Centers (NECs) and other administrative support services such as human resources, security, and facilities/property management to ensure the efficient functioning of the workforce
• Support CMH OCIO/IMO in coordination with property management and security as applicable.

Work Experience, Knowledge, Skills & Abilities:

• Possess at least three years of documented proven experience in Business Systems management, Administrative Asst, and/ or Facility Staff Support.

Technical Expertise:

• Proficient in analyzing complex systems, identifying pain points, and proposing effective solutions.
• Skilled in eliciting and documenting requirements from diverse stakeholders.
• Excellent customer service, attention to detail, communication and documentation skills.
• Must be a team player and willing to work "outside the box" to get things done as needed.
• Experience working in an IT Service Desk environment helpful but not necessary.

Education:

• Bachelor's degree desirable but not necessary

Clearance Requirement:

• Active Secret Security Clearance

Our Equal Employment Opportunity Policy

The company is an equal opportunity employer. The company shall not discriminate against any employee or applicant because of race, color, religion, creed, ethnicity, sex, sexual orientation, gender or gender identity (except where gender is a bona fide occupational qualification), national origin or ancestry, age, disability, citizenship, military/veteran status, marital status, genetic information or any other characteristic protected by applicable federal, state, or local law. We are committed to equal employment opportunity in all decisions related to employment, promotion, wages, benefits, and all other privileges, terms, and conditions of employment.

The company is dedicated to seeking all qualified applicants. If you require an accommodation to navigate or apply for a position on our website, please get in touch with Heaven Wood via e-mail at accommodations@koniag-gs.com or by calling 703-488-9377 to request accommodations.

Koniag Government Services (KGS) is an Alaska Native Owned corporation supporting the values and traditions of our native communities through an agile employee and corporate culture that delivers Enterprise Solutions, Professional Services and Operational Management to Federal Government Agencies. As a wholly owned subsidiary of Koniag, we apply our proven commercial solutions to a deep knowledge of Defense and Civilian missions to provide forward leaning technical, professional, and operational solutions. KGS enables successful mission outcomes for our customers through solution-oriented business partnerships and a commitment to exceptional service delivery. We ensure long-term success with a continuous improvement approach while balancing the collective interests of our customers, employees, and native communities. For more information, please visit www.koniag-gs.com.

Equal Opportunity Employer/Veterans/Disabled. Shareholder Preference in accordance with Public Law 88-352