ServiceNow Software Delivery Manager

Our client is looking for a dynamic and experienced ServiceNow Software Delivery Manager (SDM) to lead high-impact development efforts supporting the Department of State. In this role, you'll drive the delivery of innovative ServiceNow solutions, guide Agile teams, and play a key part in shaping mission-critical systems. If you enjoy leading technical teams, solving complex problems, and delivering value in a fast-paced environment, this is a great opportunity to make a meaningful impact.

What you'll do:

• Lead end-to-end delivery of ServiceNow enhancements, from concept through deployment.
• Evaluate new capabilities through proof-of-concept initiatives and recommend scalable solutions.
• Plan and manage delivery timelines, ensuring high-quality releases on schedule.
• Mentor and elevate Scrum Masters, developers, and business analysts through targeted training and coaching.
• Collaborate within Agile teams to design and deliver solutions that meet evolving customer needs.
• Conduct code reviews to ensure performance, security, and maintainability standards are met.
• Guide teams in building robust unit tests to support continuous improvement and system reliability.
• Troubleshoot and resolve production issues, ensuring smooth and stable system performance.
• Serve as a technical lead during sprint execution, ensuring requirements are clearly understood and effectively implemented.
• Promote best practices in source control, code quality, and development discipline.
• Partner with business and IT stakeholders to gather requirements and deliver impactful ServiceNow solutions.
• Work closely with ServiceNow administrators and stakeholders to translate business needs into technical solutions.

What you'll bring:

• U.S. Citizenship with an active Secret security clearance.
• Bachelor's degree in a technical field (or equivalent experience).
• Strong hands-on experience with ServiceNow development and/or administration.
• 5+ years of leadership or management experience in technical environments.
• 10+ years of overall experience in software development or related roles.
• Solid understanding of Agile methodologies, CI/CD, and modern SDLC practices.
• Experience with Java EE, web applications, web services, and SQL.
• Familiarity with version control and change management processes.
• Knowledge of secure coding practices and application security principles.
• Strong grasp of object-oriented design, design patterns, and modern web architectures.
• Experience building case management systems and working with test-driven development (TDD).
• Proven experience implementing continuous integration and delivery pipelines.
• Excellent communication, problem-solving, and organizational skills.
• Ability to manage multiple priorities and thrive in a fast-paced environment.