Enterprise Service Desk

Zachary Piper Solutions is seeking an Enterprise Service Desk Technician to support a company focused on delivering secure, scalable, and mission-critical IT services for the U.S. Navy and U.S. Marine Corps. This position is on-site at Kansas City, MO. The Enterprise Service Desk Technician will provide Tier 1/2 IT support to Marine Corps personnel worldwide, serving as a critical front line for troubleshooting, incident resolution, and service continuity across the Marine Corps Enterprise Network (MCEN). Join a high-impact mission ensuring Marines and military leaders stay connected, secure, and ready to execute their missions anytime, anywhere.

Responsibilities for the Enterprise Service Desk Technician include:

• Provide Tier 1/2 end-user IT support for MCEN devices and services across global Marine Corps installations
• Execute troubleshooting scripts, answer service desk calls, and document incidents in ticketing systems
• Resolve or escalate hardware, software, and network issues including laptops, desktops, printers, mobile devices, and peripherals
• Open, manage, and close IT service tickets while meeting defined service level agreements (SLAs)
• Support enterprise tools and services including Microsoft Office/Outlook, VTC systems, MFD/MFP devices, and remote desktop tools

Required Qualifications for the Enterprise Service Desk Technician include:

• 1+ years of IT experience
• Required Technologies:
  • Windows OS support, Microsoft Office/Outlook
  • Laptops, desktops, printers, mobile devices (iPhones)
  • Ticketing systems (Remedy preferred) and remote desk takeover tools
• Required Skills:
  • Strong troubleshooting and customer service skills
  • Experience meeting service level goals in a high-volume IT support environment
• Required Certification:
  • IAT II certification (Security+ CE, SSCP, CySA+, CASP+ CE, CISSP/Associate, CCNA Security, etc.)
  • Kansas City only: certification may be waived for 120 days (must be obtained to remain employed)
• Required Clearance:
  • Active Secret Clearance

Compensation for the Enterprise Service Desk Technician include:

• Salary Range: $50,000-$60,000 *depending on experience*
• Full Benefits Package: PTO, Paid Holidays, Medical, Dental, Vision, 401K, Tuition Reimbursement, Sick Leave as required by law

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Keywords: Enterprise Service Desk, IT Support Technician, Tier 1 Support, Tier 2 Support, MCEN, NMCI, SMIT Contract, US Marine Corps IT, Help Desk, Remedy, DoD IT Support, Secret Clearance, IAT II, Security+, Leidos, MARFORCYBER