Hiring Pega Platform Operations in Toronto, Ontario

Role: - Pega Platform Operations
Location: Toronto, Ontario

Duration: 06-12 Months
Introduction

The Program Director is responsible for operational excellence, platform stability, scalability, and governance of the Pega ecosystem. This role ensures high availability, performance, security, and compliance of Pega applications across production and non-production environments while enabling business agility and continuous improvement.

Required Skills & Qualifications

• MUST be eligible for Reliability Security Clearance (last 5 years in Canada)
• Strong expertise in Pega Platform Operations (8.x)
• Experience with Pega Cloud, Kubernetes, OpenShift, CICD tools (Jenkins, Git, DevOps pipelines)
• Deep understanding of Pega performance, clustering, and rule resolution
• 5 years leading Pega operations and support

Preferred Skills & Qualifications

• Pega certifications (CSA, CSSA, CLSA)
• Cloud certifications (AWS, Azure, GCP)
• Experience with AIOps and automation

Day-to-Day Responsibilities

• Own end-to-end operational management of Pega platforms
• Establish and govern ITIL aligned Run operations
• Oversee environment health checks, upgrades, patches, and hotfixes
• Lead and mentor Pega L2/L3 support, SRE, and operations teams
• Partner with Engineering and Delivery teams to ensure release quality
• Manage both Prod/non-prod App and Infra support teams (onshore/offshore)

For immediate consideration please click APPLY to begin the screening process with Alex.