INFORMATION TECHNOLOGY SPECIALIST (ENTARCH/CUSTSPT)

Duties
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• You will control and manage the lifecycle of IT service changes, ensuring beneficial transitions with minimal disruption.
• You will assist in maintaining all four phases of IT portfolio Management (Analyze, Select, Control, Evaluate), promoting standardization across the enterprise.
• You will review and adhere to relevant federal, DoD, and DON directives governing IT Portfolio Management.
• You will Establish and maintain a strong working relationship with NAVIFOR Portfolio Managers, participating in routine liaison and Drumbeat teleconferences.
• You will maintain a collaborative working relationship with the command Accountable Property Officer to facilitate proper General Equipment (GE) management for assigned assets.
• You will track order statuses and proactively communicate updates to the Chain of Command and end users.
• You will evaluate requests for Navy Enterprise Services within established authority and budgetary limits, recommending the optimal course of action.
• You will assist in managing technical refresh cycles, including asset verification, submitting service/task order modifications, and enforcing scheduling/prioritization.

Requirements
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Conditions of employment

• Must be a US Citizen.
• Must be determined suitable for federal employment.
• Must participate in the direct deposit pay program.
• New employees to the Department of the Navy will be required to successfully pass the E-Verify employment verification check. To learn more about E-Verify, including your rights and responsibilities, visit e-verify.gov
• Generally, current federal employees applying for GS jobs must serve at least one year at the next lower grade level. This requirement is called time-in-grade. Time-in-grade requirements must be met by the closing date of this announcement.
• Within the Department of Defense (DoD), the appointment of retired military members within 180 days immediately following retirement date to a civilian position is subject to the provisions of 5 United States Code 3326.
• Males born after 12-31-59 must be registered for Selective Service.
• You will be required to obtain and maintain an interim and/or final security clearance prior to entrance on duty. Failure to obtain and maintain the required level of clearance may result in the withdrawal of a job offer or removal.
• This position may require carrying light items, such as papers, books, or small computer components (up to 40 pounds).
• This position may require operation of government vehicles.
• This is a Mission Essential position. You will be required to ensure organization or facility continuity of operations and/or completion of tasks that are considered essential to the mission designated by a local or command decision.
• This position is subject to work an uncommon tour, including nights, weekends, and holidays to meet mission requirements. Overtime or night differential pay and/or unusual duty hours may be required.
• This position may require travel from normal duty station to CONUS and OCONUS and may include remote or isolated sites. You must be able to travel on military and commercial aircraft for extended periods of time.
• This is a Cyberspace Workforce position, work role code 802, proficiency level INTERMEDIATE the incumbent is required to obtain and maintain qualifications in DoDM 8140.03 Cyber Workforce Qualification and Department of Navy policies.

Qualifications

GS-12:
Your resume must demonstrate at least one year of specialized experience at or equivalent to the GS-11 grade level or pay band in the Federal service or equivalent experience in the private or public sector. Specialized experience must demonstrate the following:

1. Attention to Detail - Is thorough when performing work and conscientious about attending to detail. IT-related experience demonstrating this competency include: "Performing mid-level to advanced analyses for a wide range of requests, including difficult or unusual assignments in application software, database management systems, computer hardware systems or other technical assessments".
2. Customer Service - Works with clients and customers (that is, any individuals who use or receive the services or products that your work unit produces, including the general public, individuals who work in the agency, other agencies, or organizations outside the Government) to assess their needs, provide information or assistance, resolve their problems, or satisfy their expectations; knows about available products and services; is committed to providing quality products and services. IT-related experience demonstrating this competency include: "Providing customer support by assisting in troubleshooting customer issues by performing operational execution, configuration and maintenance of application software code and systems."
3. Oral Communication - Expresses information (for example, ideas or facts) to individuals or groups effectively, taking into account the audience and nature of the information (for example, technical, sensitive, controversial); makes clear and convincing oral presentations; listens to others, attends to nonverbal cues, and responds appropriately. IT-related experience demonstrating this competency include: "Articulating and communicating to the team the assignments, projects, problems to be solved, actionable events, milestones, and/or program issues under review, and deadlines and time frames for completion".
4. Problem Solving - Identifies problems; determines accuracy and relevance of information; uses sound judgment to generate and evaluate alternatives, and to make recommendations. IT-related experience demonstrating this competency include: "Solving technical problems to restore operational systems to full capacity. "In addition to my experience demonstrating the four competencies above, I have one year of specialized experience equivalent to the next lower grade level (GS-11) or pay band in the federal service or equivalent experience in the private or public sector:

• Experience managing portfolio managements concepts, principles, and best practices for change, service asset, and confirmation management.
• Experience analyzing IT Procurement Requirements and processing reviews for the Navy Information Technology Approval System.
• Experience inspecting requests for Navy Enterprise Services within established authority and budgetary constraints.
• Experience utilizing a wide range of applications, operating systems, protocols, and equipment with cloud computing service models.
• Experience processing business engineering concepts and methods in order to identify and implement improvements.
• Experience interpreting the appropriate methods to achieve successful and timely completion within budget while monitoring relevant regulations to resolve issues.

GS-11:
Your resume must demonstrate at least one year of specialized experience at or equivalent to the GS-09 grade level or pay band in the Federal service or equivalent experience in the private or public sector. Specialized experience must demonstrate the following:

1. Attention to Detail - Is thorough when performing work and conscientious about attending to detail. IT-related experience demonstrating this competency include: "Performing mid-level to advanced analyses for a wide range of requests, including difficult or unusual assignments in application software, database management systems, computer hardware systems or other technical assessments".
2. Customer Service - Works with clients and customers (that is, any individuals who use or receive the services or products that your work unit produces, including the general public, individuals who work in the agency, other agencies, or organizations outside the Government) to assess their needs, provide information or assistance, resolve their problems, or satisfy their expectations; knows about available products and services; is committed to providing quality products and services. IT-related experience demonstrating this competency include: "Providing customer support by assisting in troubleshooting customer issues by performing operational execution, configuration and maintenance of application software code and systems."
3. Oral Communication - Expresses information (for example, ideas or facts) to individuals or groups effectively, taking into account the audience and nature of the information (for example, technical, sensitive, controversial); makes clear and convincing oral presentations; listens to others, attends to nonverbal cues, and responds appropriately. IT-related experience demonstrating this competency include: "Articulating and communicating to the team the assignments, projects, problems to be solved, actionable events, milestones, and/or program issues under review, and deadlines and time frames for completion".
4. Problem Solving - Identifies problems; determines accuracy and relevance of information; uses sound judgment to generate and evaluate alternatives, and to make recommendations. IT-related experience demonstrating this competency include: "Solving technical problems to restore operational systems to full capacity. "In addition to my experience demonstrating the four competencies above, I have one year of specialized experience equivalent to the next lower grade level (GS-11) or pay band in the federal service or equivalent experience in the private or public sector:

• Experience planning, programming, and budgeting, as well as communication with team members regarding Information Architecture and acquisitions.
• Experience applying industry best practices to support IT lifecycle management.
• Experience applying IT principles, concepts, methods, standards, and practices, including DOD and DON policies.
• Experience creating documents, reports, and briefs utilizing Microsoft office 365 applications.

Additional qualification information can be found from the following Office of Personnel Management website: https://www.opm.gov/policy-data-oversight/classification-qualifications/general-schedule-qualification-standards/2200/information-technology-it-management-series-2210-alternative-a/

Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., professional, philanthropic, religious, spiritual, community, student, social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment.

Education

All academic degrees and coursework must be from accredited or pre-accredited institutions.

Undergraduate or Graduate Education: Degree in computer science, engineering, information science, information systems management, mathematics, operations research, statistics, or technology management or degree that provided a minimum of 24 semester hours in one or more of the fields identified above and required the development or adaptation of applications, systems or networks.

In lieu of specialized experience, you may qualify with the following education or combination of both education and experience.

GS-12:
There are no educational substitutions for specialized experience for GS-12.

GS-11:
Successful completion of a Ph.D.
OR
Successful completion of three full years of progressively higher-level graduate education leading to a Ph.D. or equivalent degree.

A transcript must be submitted with your application if qualifying using education. See Required Documents for additional information.

Additional information

This position is covered by the Department of Defense Priority Placement Program.

• Additional vacancies may be filled by this announcement.
• A tentative offer of employment will be rescinded if the selectee fails to meet the pre-employment requirements, including failure to report to any of the scheduled appointments.
• Certain incentives (such as Recruitment, Relocation or Student Loan Repayment) may be authorized to eligible selectees.
• Vacancies filled from this announcement may be filled at any grade level listed.
• If selected below the full performance level, you may be noncompetitively promoted to the next higher grade level after meeting all regulatory requirements, and upon the recommendation of management. Promotion is neither implied nor guaranteed.

During the application process you will have the ability to opt-in to make your resume available to hiring managers in the agency who have similar positions in the local commuting area. Depending on the hiring organization and the position being filled, job requirements (e.g., security clearance, travel, drug testing, financial disclosure filing, bargaining unit status, etc.) may vary. Other hiring managers filling similar positions may offer relocation expense reimbursement and/or may offer recruitment incentives for new employees, depending on funding availability and in accordance with policy. If you opt-in and are referred on a certificate, your resume will be available to other hiring managers for 180-days from the date the job announcement closes. Opting in does not impact your application for this announcement, nor does it guarantee further consideration for additional positions.

Federal annuitant information: The selection of an annuitant is subject to the Department of Defense and Department of the Navy policy on the employment of annuitants. Policy information may be found at: http://www.secnav.navy.mil/donhr/Documents/CivilianJobs/FedCivAnnuitants.pdf

PPP Applicants: Will be placed at the FPL, if determined Well Qualified (WQ). To receive priority consideration, the FPL must be the same grade level or equivalent of the retained grade or the grade held immediately prior to separation.

ICTAP Applicants: To be considered well-qualified and exercise selection priority as an ICTAP candidate, displaced Federal employees must satisfy all qualification requirements for the position and receive a rating in the highly qualified category (score 85) or higher. ICTAP candidates must provide copies of all of the following documentation at the time of application: 1) agency notice; 2) most recent performance appraisal; and 3) most recent SF-50 or notification of personnel action that includes position, grade level, and duty location. Applicants who do not provide this documentation will not receive consideration as an ICTAP candidate. For more information about ICTAP eligibility please review the following link: https://www.usajobs.gov/Help/working-in-government/unique-hiring-paths/federal-employees/career-transition/

Military Spouse Preference: Applicants will be placed at the highest grade for which they have applied and are determined Best Qualified (BQ). A BQ military spouse possesses knowledge, skills, abilities, and competencies comparable to others who meet the competitive referral criteria for the specific position.