Help Desk Specialist II

Job Title:Help Desk Specialist Support II

Locations:Fort Campbell, KY

Clearance:Secret

Certifications:CompTIA Security+CE & Microsoft 365 Certified: Modern Desktop Administrator Associate or Microsoft 365 Certified: Endpoint Administrator Associate

Roles and Responsibilities:

• 3+ yrs’ experience performing enterprise service desk support duties in a large, complex classified/unclassified network environment
• ITIL Foundations certification desired
• Expert-level experience with Microsoft Office, Microsoft OS, Microsoft Office applications (Win10 or later, Microsoft Office Professional 2013 or later), and other common desktop applications such as Adobe CC
• Excellent customer service skills; ability to work within the confines of a set time schedule. Knowledge and experience communicating desktop support concepts to technical and non-technical personnel; ability to develop technical documents and produce system design documentation
• ITIL Foundations training; certification desired