Transportation Control Tower Analyst - Ocean

Position: Transportation Control Tower Analyst - Ocean
Location: Franklin, TN (100% Onsite)
Duration: 6-12 Months Contract
Pay range: $40.00-$43.00 per hour on W2
Schedule: On site for first month of training, transition to hybrid schedule after

Job Description:

• We are seeking a skilled and analytical Transportation Control Tower Analyst - Ocean to join our global logistics team, overseeing and optimizing international ocean freight operations across import and export flows. This role focuses on end-to-end ocean shipment visibility, exception management, carrier performance, and issue resolution across ports, terminals, and inland connections.
• The ideal candidate will serve as a central coordination point between carriers, freight forwarders, ports, customs brokers, and internal stakeholders to ensure on-time, cost-effective, and compliant ocean transportation while proactively managing disruptions in the global supply chain.

Key Responsibilities:
Ocean Freight Operations

• Monitor and manage international ocean shipments (FCL, LCL) from port of origin through final inland delivery.
• Track vessel schedules, port congestion, ETA changes, rollovers, and capacity constraints.
• Actively manage shipment exceptions such as missed sailings, port delays, demurrage, detention, and customs holds.
• Ensure timely coordination of pre-carriage and on-carriage movements, including drayage and intermodal handoffs.

Carrier, Forwarder & Port Coordination

• Serve as primary liaison with ocean carriers, NVOCCs, freight forwarders, port terminals, drayage providers, and SE's LLP Uber Freight.
• Monitor carrier performance against KPIs including on-time arrival, transit reliability, and exception frequency.
• Support carrier allocation and service lane strategies with procurement and network teams.

Exception Management & Case Resolution

• Manage ocean shipment issues within a control tower case management framework.
• Conduct root cause analysis and recommend corrective actions.
• Communicate impacts and recovery plans to stakeholders.

Data Analysis & Performance Reporting

• Analyze ocean transportation data to identify trends, risks, and improvement areas.
• Develop dashboards and KPI reporting using Power BI or Tableau.
• Provide actionable insights to leadership.

Cost Optimization

• Identify opportunities to reduce ocean freight and accessorial costs.
• Support rate analysis and carrier performance reviews.
• Monitor and dispute demurrage and detention charges.

Compliance & Documentation

• Ensure compliance with international trade and customs regulations.
• Validate accuracy of Bills of Lading and shipping documentation.
• Support customs clearance issue resolution.

Process Improvement & Projects

• Drive process improvements to enhance visibility and predictability.
• Support system enhancements, carrier onboarding, and workflow standardization.

Must have:

• Must have the Ocean Freight Experience for this role
• Experience with TMS, control tower platforms, and BI tools
• Global control tower experience
• Knowledge of demurrage/detention management
• APICS or CSCMP certification
• Advanced Power BI or Tableau skills