Job Requirements
Annapolis Junction, MD
Intel Agency (NSA, CIA, FBI, etc) Full Scope Polygraph
Senior Level Career (10+ yrs experience)
Salary not specified
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Job Description
Candidates must already possess an active Top Secret/SCI w/ Full Scope Polygraph to be considered.
Summary:
• Manage Jira tickets and Confluence documentation.
• Provide support for Data Management tools, including troubleshooting and user access.
• Coordinate software deployments, system upgrades, and security patches.
• Collaborate with Systems Engineering and Software Development teams.
• Conduct requirements gathering.
• Utilize strong Communications and Technical Writing skills.
Qualifications & Compensation:
• Degree: Technical bachelor's degree or equivalent experience
• Years of experience: 14+ years
• Total Compensation: $274k+ yearly
Job Description:
• Manage the full lifecycle of project help desk Jira tickets, including prioritization, assignment, tracking, follow-up, and closure.
• Provide comprehensive support for Data Management tools, covering user access management, change requests, and real-time technical troubleshooting.
• Collaborate effectively with system engineers, software engineers, and external application teams to ensure timely issue resolution.
• Document reported issues and change requests in Jira across various network platforms.
• Create, update, and maintain internal and customer-facing documentation within Confluence.
• Coordinate software deployments, system upgrades, and security patches.
• Participate in internal and customer meetings to provide updates, gather requirements, and align on priorities.
• Generate and deliver weekly and monthly performance, incident, and operational metrics.
• Possess strong verbal and written communication skills, capable of conveying complex concepts effectively.
• Experience with Jira and Confluence is required.
• Active TS/SCI clearance with polygraph is required.
About SYSTOLIC:
SYSTOLIC is dedicated to giving our employees the best possible company experience so that they can focus on providing outstanding support to their customer’s mission. Our company is founded on integrity, enthusiasm, and a relentless commitment to supporting the Intelligence Community. You can learn more about us and submit an application to be considered against our current and future openings at https://systolic.com.
To learn about our compensation ranges, visit our Pay Transparency page at: https://systolic.com/pay-transparency
Summary:
• Manage Jira tickets and Confluence documentation.
• Provide support for Data Management tools, including troubleshooting and user access.
• Coordinate software deployments, system upgrades, and security patches.
• Collaborate with Systems Engineering and Software Development teams.
• Conduct requirements gathering.
• Utilize strong Communications and Technical Writing skills.
Qualifications & Compensation:
• Degree: Technical bachelor's degree or equivalent experience
• Years of experience: 14+ years
• Total Compensation: $274k+ yearly
Job Description:
• Manage the full lifecycle of project help desk Jira tickets, including prioritization, assignment, tracking, follow-up, and closure.
• Provide comprehensive support for Data Management tools, covering user access management, change requests, and real-time technical troubleshooting.
• Collaborate effectively with system engineers, software engineers, and external application teams to ensure timely issue resolution.
• Document reported issues and change requests in Jira across various network platforms.
• Create, update, and maintain internal and customer-facing documentation within Confluence.
• Coordinate software deployments, system upgrades, and security patches.
• Participate in internal and customer meetings to provide updates, gather requirements, and align on priorities.
• Generate and deliver weekly and monthly performance, incident, and operational metrics.
• Possess strong verbal and written communication skills, capable of conveying complex concepts effectively.
• Experience with Jira and Confluence is required.
• Active TS/SCI clearance with polygraph is required.
About SYSTOLIC:
SYSTOLIC is dedicated to giving our employees the best possible company experience so that they can focus on providing outstanding support to their customer’s mission. Our company is founded on integrity, enthusiasm, and a relentless commitment to supporting the Intelligence Community. You can learn more about us and submit an application to be considered against our current and future openings at https://systolic.com.
To learn about our compensation ranges, visit our Pay Transparency page at: https://systolic.com/pay-transparency
group id: 10527119