Sr. Tableau Developer

Thank you for considering IT Concepts dba Kentro, where innovation drives opportunity and collaboration leads to success. Our dynamic community of experts is fully committed to advancing our customers' missions, fostering professional growth, and making a positive impact on our communities.

By joining our supportive community, you will find that Kentro is dedicated to your personal and professional development. Together, we can drive meaningful change, spark innovation, and achieve extraordinary milestones.

Kentro is seeking a Sr. Tableau Developer to bridge the gap between complex data environments and operational strategy. This role requires advanced business intelligence development skills combined with practical experience in operations environments, specifically to support, analyze, and visualize contact center and field office support data.

Location: Hybrid in Woodlawn, MD

Responsibilities

• Participate in discussions with business and IT stakeholders on critical reporting needs-with a focus on contact center operations and field office data-and provide architecture options and recommendations.
• Develop, implement, and maintain Tableau analytical dashboards to support business and operational groups across the organization.
• Design and implement reporting and visualization for unstructured and structured data sets, specifically focusing on operational metrics and field-level performance.
• Develop various SSIS packages for managing current and historical data using various transformations.
• Write and optimize complex SQL queries and stored procedures in a data warehouse to support ETL, data integration, data staging, data modeling, reporting, and self-service ad hoc analysis.
• Provide technical support in defining a business partner approach to self-service analytics for field office end-users.
• Create templates for Dashboards/Dashlets/Reports to be used by other BI Analysts and Operations Managers.
• Design, develop, and operationalize dashboards and reports for Senior and Executive Management.
• Provide expertise on how to use Tableau in performing statistical analysis on contact center routing, handling, and operational efficiency data.
• Provide best practices and industry standards to guide BI strategy development.
• Ensure a consistent design and/or approach for analytics across the business areas.
• Design and implement Power BI Reports alongside Tableau workbooks in support of the broader Analytics environment.
• Experience in creating prototypes to demo design and gather requirements from operations stakeholders.
• Document processes and workflows (utilizing agile tracking tools such as Jira) and evaluate business processes to identify opportunities for improvement.
• Monitor and maintain system performance, providing statistical reporting and impact analysis for system/database modifications.
• Participate in requirement gathering, resolving ambiguity and conflicts, and ensuring accuracy.
• Assist with BI test executions and implement performance tuning as required.
• Communicate effectively in verbal and written English, demonstrating the ability to work in a team environment and help resolve issues.
• Communicate status and risks to management regarding delivering solutions on time.

Qualifications

• 10+ years of BI tools and implementation experience.
• 8+ years of knowledge and experience with BI reporting and visualization tools: Tableau (Primary) and Power BI.
• Proven experience analyzing and visualizing contact center and operations data, with a strong understanding of field office metrics.
• Familiarity with modern contact center environments, including enterprise Contact Center as a Service (CCaaS) platforms and workforce management data flows.
• 5+ years of experience in Cloud-based technologies for Data Warehousing and BI initiatives.
• Strong conceptual, analytical, and problem-solving abilities tailored to operational data.
• Well-organized and able to prioritize and coordinate simultaneous tasks and projects while addressing customer needs.
• Strong interpersonal and oral, and written communication skills.

Preferred Qualifications:

• Bachelor's degree in a technical development discipline, computer science, or other relevant discipline is preferred.
• AWS Connect experience is a plus.
• Multiple BI Project lifecycle implementations preferred - Planning, Blueprint, Implementation, Go-Live, and Support.

Clearance Requirement:

• US Citizen or Green card holder
• Willing and able to obtain and maintain Public Trust Clearance
• Must meet updated ID requirements: https://www.gsa.gov/technology/it-contract-vehicles-and-purchasing-programs/federal-credentialing-services/get-appointment-help/bring-required-documents
  • If you do not currently meet the ID requirements outlined, you must be willing and able to update your current forms of ID in a timely manner to complete the suitability process successfully.

Benefits

The Company

We believe in generating success collaboratively, enabling long-term mission success, and building trust for the next challenge. With you as our partner, let's solve challenges, think innovatively, and maximize impact. As a valued member of our team, you have the unique opportunity to work in a diverse range of technology and business career paths, all while supporting our nation and delivering innovative technology solutions. We are a close community of experts that pride ourselves on creating an environment defined by teamwork, dedication, and excellence.

We hold three ISO certifications (27001:2013, 20000-1:2011, 9001:2015), two CMMI ML 3 ratings (DEV and SVC) and CMMC Level 2 Certification.

Industry Recognition

Growth | Inc 5000's Fastest Growing Private Companies, DC Metro List Fastest Growing; Washington Business Journal: Fastest Growing Companies, Top Performing Small Technology Companies in Greater D.C.

Culture | Northern Virginia Technology Council Tech 100 Honoree; Virginia Best Place to Work; Washington Business Journal: Best Places to Work, Corporate Diversity Index Winner - Mid-Size Companies, Companies Owned by People of Color; Department of Labor's HireVets for our work helping veterans transition; SECAF Award of Excellence finalist; Victory Military Friendly Brand; Virginia Values Veterans (V3); Cystic Fibrosis Foundation Corporate Breath Award

Benefits

We offer competitive benefits package including paid time off, healthcare benefits, supplemental benefits, 401k including an employer match, discount perks, rewards, and more. We invest in our employees - Every employee is eligible for education reimbursement for certifications, degrees, or professional development. Reimbursement amounts may fluctuate due to IRS limitations. We want you to grow as an expert and a leader and offer flexibility for you to take a course, complete a certification, or other professional growth and networking. We are committed to supporting your curiosity and sustaining a culture that prioritizes commitment to continuous professional development.

We work hard; we play hard. Kentro is committed to incorporating fun into every day. We dedicate funds for activities - virtual and in-person - e.g., we host happy hours, holiday events, fitness & wellness events, and annual celebrations. In alignment with our commitment to our communities, we also host and attend charity galas/events. We believe in appreciating your commitment and building a positive workspace for you to be creative, innovative, and happy.

Commitment Equal Opportunity Employment & VEVRAA

Kentro is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to disability, status as a protected veteran or any other status protected by applicable federal, state or local law.

Kentro is strongly committed to compliance with VEVRAA and other applicable federal, state, and local laws governing equal employment opportunity. We have developed comprehensive policies and procedures to ensure our hiring practices align with these requirements.

As part of our VEVRAA compliance efforts, Kentro has established an equal opportunity plan outlining our commitment to recruiting, hiring, and advancing protected veterans. This plan is regularly reviewed and updated to ensure its effectiveness.

We encourage protected veterans to self-identify during the application process. This information is strictly confidential and will only be used for reporting and compliance purposes as required by law. Providing this information is voluntary and will not impact your employment eligibility.

Our commitment to equal employment opportunity extends beyond legal compliance. We are dedicated to fostering an inclusive workplace where all employees, including protected veterans, are treated with dignity, respect, and fairness.

How to Apply

To apply to Kentro Positions- Please click on the job link and then click the blue "Apply" button at the top right of Job Description. Please upload your resume and complete all the application steps. You must fully submit the application for Kentro to consider you for a position. If you need alternative application methods, please email careers@kentro.us and request assistance.

Accommodations

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable Accommodations may be made to enable qualified individuals with disabilities to perform the essential functions. If you need to discuss reasonable accommodations, please email careers@kentro.us .

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