Supervisory Emergency Services Dispatcher

Duties
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• Direct, Supervise and manage emergency services communications operations in the Emergency Communications Center, Fort Sill, OK.
• Serve as the installation public safety answering point (PSAP) manager.
• Plan work schedules; revises schedule to meet peak workload periods, and manpower shortages.
• Write policy/procedure and informs employees of changes in policy and operating procedures.
• Supervise and direct emergency medical dispatching (EMD) assistance to callers with medical emergencies using the emergency medical dispatch systems of Fort Sill and the municipalities in the local region.
• Direct and supervise the receipt and effective evaluation of 911 emergency calls by dispatchers, to include installation Fire, Emergency Medical Services, Police, Commercial Intrusion Detection System, and Transmitted Fire alarms

Requirements
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Conditions of employment

• Incumbent must obtain and maintain a secret security clearance.
• Must obtain and maintain certification in first-aid and CPR.
• Must meet established hearing and vision tests. Must be able to distinguish colors.
• May be required to work emergency overtime.
• Must successfully complete Emergency Telecommunicator Course (ETC), national crime information center (NCIC) training and Oklahoma Law Enforcement Telecommunications System (OLETS) training and maintain current certifications
• Position is subject to shift work.
• The incumbent is required to work an alternate work schedule, which requires an uncommon tour of duty (including nights, weekends and holidays).
• Incumbent is required to work (mission essential) regardless of weather conditions, Terrorist Force Protection Condition (TFPCON) or installation closure and to report to the duty station at the regularly scheduled time.
• The incumbent is required to possess and maintain certification in Emergency Medical Dispatch System and Emergency Fire Dispatch system through an accredited source.
• The incumbent is required to attend National Accredited Public Safety Dispatcher Training. Continuous current certification is a condition of employment.
• The incumbent is responsible for attaining continuing dispatch and Intrusion Detection education requirements through in-service training that is offered locally.
• Individuals must possess and maintain a valid State driver's license.
• The incumbent must successfully pass a national Criminal Information Center (NCIC) Interstate Identification Index (III) background check.
• Appointment to this position is subject to a one year probationary period unless the appointee has previously met the requirements as described in 5 CFR Part 11. While probationary the incumbent can be terminated with limited appeal rights.
• This position is supervisory as defined by the Office of Personnel Management's (OPM) General Schedule Supervisory Guide (GSSG). A one year probation to assess your ability to perform supervisory duties is required unless previously completed.
• The incumbent is required to sign a DA Form 5019-R (Condition of Employment for Certain Positions Identified as Critical Under the Drug Abuse Testing Program) must pass urinalysis testing as required prior to appointment and periodically thereafter.
• This position has a Temporary Duty (TDY) or business travel requirement of 5% of the time.

Qualifications

Who May Apply: Only applicants who meet one of the employment authority categories below are eligible to apply for this job. You will be asked to identify which category or categories you meet, and to provide documents which prove you meet the category or categories you selected. See Proof of Eligibility for an extensive list of document requirements for all employment authorities.

• Current Department of Army Civilian Employees
• Current Department of Defense (DOD) Civilian Employee (non-Army)
• Defense Civilian Intelligence Personnel System (DCIPS) Interchange Agreement
• Domestic Defense Industrial Base/Major Range and Test Facilities Base Civilian Personnel Workforce
• Executive Order (E.O.) 12721
• Interagency Career Transition Assistance Plan
• Land Management Workforce Flexibility Act
• Military Spouses, under Executive Order (E.O.) 13473
• Non-Appropriated Fund Instrumentality (NAFI)
• Non-Department of Defense (DoD) Transfer
• Priority Placement Program, DoD Military Reserve (MR) and National Guard (NG) Technician Eligible
• Priority Placement Program, DoD Military Spouse Preference (MSP) Eligible
• Priority Placement Program, DoD MR and NG Preference Eligible Tech Receiving Disability Retirement
• Priority Placement Program, DoD Retained Grade Preference Eligible
• Reinstatement
• Veterans Employment Opportunity Act (VEOA) of 1998

In order to qualify, you must meet the experience requirements described below. Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religious; spiritual; community; student; social). You will receive credit for all qualifying experience, including volunteer experience. Your resume must clearly describe your relevant experience; if qualifying based on education, your transcripts will be required as part of your application. Additional information about transcripts is in this document .

Specialized Experience:

Current Federal Employee: One year of specialized experience which includes maintaining an accurate status of all emergency response equipment and personnel to assure prompt and accurate response; assuring personnel assigned to the shift carry out work assignments in accordance with instructions; and providing emergency police, fire and medical services to the public by answering emergency 911 calls ensuring emergency service personnel respond with appropriate personnel and equipment and give pre-arrival instructions to callers. This definition of specialized experience is typical of work performed at the second lower grade/level position in the federal service (GS-09).

Or

External Applicants: One year of specialized experience which includes experience in an Emergency Services Communications Center that includes providing technical guidance and direction to Public Service Dispatchers to ensure all emergency operations are executed professionally to effectively bring an emergency under control with dispatching fire, police and emergency medical services under highly stressful, time-sensitive and emergency conditions using the local authority's emergency medical dispatch system. This definition of specialized experience is typical of work performed at the second lower grade/level position in the federal service (GS-10).

Some federal jobs allow you to substitute your education for the required experience in order to qualify. For this job, you must meet the qualification requirement using experience alone--no substitution of education for experience is permitted.

Time in Grade Requirement: Applicants who have held a General Schedule (GS) position within the last 52 weeks must have 52 weeks of Federal service at the next lower grade or equivalent (GS-9).

You will be evaluated on the basis of your level of competency in the following areas:

• Leadership
• Manages Human Resources
• Strategic Thinking

Education

Additional information

• Male applicants born after December 31, 1959, must complete a Pre-Employment Certification Statement for Selective Service Registration.
• You will be required to provide proof of U.S. Citizenship.
• This position requires a 1 year probationary period during which the agency evaluates your fitness and whether your continued employment advances the public interest. In making this determination, the agency may consider your performance and conduct; agency needs and interests; whether your continued employment supports organizational or Government goals; and whether it promotes the efficiency of the Federal service. Continued employment requires written certification that it advances the public interest.
• Direct deposit of pay is required.
• Selection is subject to restrictions resulting from Department of Defense referral system for displaced employees.
• If you have retired from federal service and you are interested in employment as a reemployed annuitant, see the information in the Reemployed Annuitant information sheet.
• This is a(n) Transportation Management Career Field position.
• Multiple positions may be filled from this announcement.
• Salary includes applicable locality pay or Local Market Supplement.
• When you perform a Civilian Permanent Change of Station (PCS) with the government, the Internal Revenue Service (IRS) considers the majority of your entitlements to be taxable. Visit https://www.dfas.mil/civilianemployees/civrelo/Civilian-Moving-Expenses-Tax-Deduction/ for more information.
• Permanent Change of Station (PCS) allowances may be authorized, subject to the provisions of the Joint Travel Regulations and an agency determination that a PCS move is in the Government Interest.
• Recruitment and relocation incentives may be authorized.
• Student loan repayment may be authorized.
• Salary negotiations for those candidates who are new to Federal service may be authorized.
• Credit for Prior Non-Federal Work Experience and Certain Military Service for Determining Annual Leave Accrual Rate may be authorized.