Job Requirements
Cary, NC
Public Trust Polygraph Unspecified
Career Level not specified
Salary not specified
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Job Description
Technical Support (Network Operations / NOC) / Associate Network Engineer
Location: Cary, NC Hybrid 3 days onsite in a week (Tue, Wed, Thurs) and 2 days WFH - (Mon and Fri).
Note: Position requires eligibility for Public Trust clearance.
Be part of a 24/7/365 operation support.
Responsibilities
- Serve as the frontline expert for incoming customer service calls, performing in-depth diagnostics and troubleshooting of technical issues
- Escalate critical issues to management or specialized support teams to ensure rapid resolution and minimize customer downtime.
- Maintain continuous, transparent communication with customers, providing timely updates on ticket status, resolution timelines, and outcomes.
Required:
- 7 years' experience in technical support, customer service, or service desk operations
- Proven ability to diagnose, troubleshoot, and resolve technical issues in real time
- Exceptional communication and customer relationship management skills
- Flexibility to work across three primary shifts (Day, Swing, Midnight) as needed after training.
Location: Cary, NC Hybrid 3 days onsite in a week (Tue, Wed, Thurs) and 2 days WFH - (Mon and Fri).
Note: Position requires eligibility for Public Trust clearance.
Be part of a 24/7/365 operation support.
Responsibilities
- Serve as the frontline expert for incoming customer service calls, performing in-depth diagnostics and troubleshooting of technical issues
- Escalate critical issues to management or specialized support teams to ensure rapid resolution and minimize customer downtime.
- Maintain continuous, transparent communication with customers, providing timely updates on ticket status, resolution timelines, and outcomes.
Required:
- 7 years' experience in technical support, customer service, or service desk operations
- Proven ability to diagnose, troubleshoot, and resolve technical issues in real time
- Exceptional communication and customer relationship management skills
- Flexibility to work across three primary shifts (Day, Swing, Midnight) as needed after training.
group id: indony