Black Belt/Process Improvement Specialist

Position Description & Qualifications

Serco is seeking an experienced Black Belt Process Improvement Specialist who will support the Bureau of Medicine and Surgery (BUMED) Improvement Sciences Directorate by leading and enabling Continuous Process Improvement initiatives across Navy Medicine. This role applies Lean Six Sigma (LSS), Get Real Get Better (GRGB), Project Management, and Knowledge Management methodologies to drive measurable improvements in operational efficiency, effectiveness, and stakeholder satisfaction in support of Navy Medicine's mission. This is a HYBRID opportunity located in San Antonio, TX.

This positon is contingent upon your ability to maintain your active Secret clearance. This position is also contingent upon an award of contract.

The position plays a critical role in standardizing processes, reducing variability, eliminating waste, and enabling data-driven decision-making across all echelons of Navy Medicine, including BUMED, NMFDC, NMFL, NMFP, and subordinate commands within BSO-18. The Black Belt Process Improvement Specialist also serves as a mentor, instructor, and technical authority, ensuring alignment with Navy Medicine strategic initiatives and adherence to uniform documentation and improvement standards.

In this role, you will:

• Lead and support Continuous Process Improvement (CPI) projects using Lean Six Sigma and Get Real Get Better (GRGB) methodologies.
• Apply DMAIC (Define, Measure, Analyze, Improve, Control) to improve existing processes and reduce variability.
• Utilize DMADV (Define, Measure, Analyze, Design, Verify) for new process development and technology enablement.
• Facilitate Rapid Improvement Events (RIE), including pre-event planning, event execution, and post-event sustainment.
• Integrate GRGB principles with Lean Six Sigma methodologies in accordance with the American Society for Quality (ASQ) Black Belt Book of Knowledge.
• Analyze workflows to identify inefficiencies, bottlenecks, and opportunities for standardization and optimization.
• Develop and implement process improvement strategies that reduce cost and improve stakeholder satisfaction.
• Conduct detailed process mapping and quantitative analysis.
• Produce formal reports documenting current-state processes, identified inefficiencies, and recommended improvements.
• Develop optimized future-state workflows and support implementation with stakeholders.
• Foster a culture of continuous improvement across all organizational levels.
• Deliver professional development and training courses in in-person, virtual, and asynchronous formats.
• Conduct monthly mentoring sessions and verify knowledge transfer for belt certification candidates.
• Review improvement project submissions for technical accuracy and strategic alignment.
• Validate project scope, measurable outcomes, and compliance with Navy Medicine documentation standards.

In this role, you will have:

• Bachelor's degree required; Business Administration or Engineering preferred.
• Minimum of three (3) years of relevant experience, including Continuous Process Improvement and Lean Six Sigma
• An active, adjudicated SECRET security clearance documented in the Defense Information System for Security (DISS) is required to be considered.
• Experience in the healthcare industry.
• Continuous practice as a Black Belt since certification.
• Demonstrated experience across all elements of the ASQ Black Belt Book of Knowledge or an equivalent industry-recognized quality organization.
• Demonstrated ability to operate effectively in fast-paced, mission-driven environments while maintaining accuracy, discretion, and regulatory compliance.
• Strong business acumen and professional judgment.
• Travel up to 10% is required.
• Proficiency in Microsoft Office 365 applications, including Outlook, Word, Excel, PowerPoint, Teams, and SharePoint.
• Strong attention to detail and organizational skills.

Desired Skills:

• Experience supporting large, complex healthcare or military organizations.
• Strong facilitation and stakeholder engagement skills across multiple organizational levels.
• Ability to translate data analysis into actionable, mission-focused recommendations.
• Experience mentoring Lean Six Sigma practitioners and reviewing certification submissions.

Additional Information

• Work supports Navy Medicine operations and strategic improvement initiatives.
• Some collaboration across geographically dispersed commands may be required.
• This is a HYBRID opportunity. 3-days in the office, 2-days home per week.

*Serco Inc. is using this posting for the purpose of responding to a proposal. We are seeking qualified candidates in the event of a contract award. This position is not currently funded or active. Should Serco be awarded the contract, and you meet the qualifications of the position, you will be considered in the selection process*

Company Overview

Serco Inc. (Serco) is the Americas division of Serco Group, plc. In North America, Serco's 9,000+ employees strive to make an impact every day across 100+ sites in the areas of Defense, Citizen Services, and Transportation. We help our clients deliver vital services more efficiently while increasing the satisfaction of their end customers. Serco serves every branch of the U.S. military, numerous U.S. Federal civilian agencies, the Intelligence Community, the Canadian government, state, provincial and local governments, and commercial clients. While your place may look a little different depending on your role, we know you will find yours here. Wherever you work and whatever you do, we invite you to discover your place in our world. Serco is a place you can count on and where you can make an impact because every contribution matters.

To review Serco benefits please visit: https://careers.serco-na.com/us/en/what-we-offer . If you require an accommodation with the application process please email: careers@serco-na.com or call the HR Service Desk at 800-628-6458, option 1. Please note, due to EEOC/OFCCP compliance, Serco is unable to accept resumes by email.

Candidates may be asked to present proof of identify during the selection process. If requested, this will require presentation of a government-issued I.D. (with photo) with name and address that match the information entered on the application. Serco will not take possession of or retain/store the information provided as proof of identity. For more information on how Serco uses your information, please see our Applicant Privacy Policy and Notice.

Serco does not accept unsolicited resumes through or from search firms or staffing agencies without being a contracted approved vendor. All unsolicited resumes will be considered the property of Serco and will not be obligated to pay a placement or contract fee. If you are interested in becoming an approved vendor at Serco, please email Agencies@serco-na.com .

Serco is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.

Pay Transparency

Our Total Rewards package includes competitive pay, performance-based incentives, and benefits that promote well-being and work-life balance-so you can thrive both professionally and personally. Eligible employees also gain access to a wide range of benefits from comprehensive health coverage and health savings accounts to retirement plans, life and disability insurance, and time-off programs that support work-life balance. Program availability may vary based on factors such as contract type, location, hire date, and applicable collective bargaining agreements.

Salary range: The range for this position can be found at the top of this posting. This range is provided as a general guideline and represents a good faith estimate across all experience levels. Actual base salary will be determined by a variety of factors, including but not limited to, the scope of the role, relevant experience, job-related knowledge, education and training, key skills, and geographic market considerations. For roles available in multiple states, the range may vary to reflect differences in local labor markets. In addition to base salary, eligible positions may include other forms of compensation such as annual bonuses or long-term incentive opportunities. Benefits - Comprehensible benefits for full-time employees (part-time employees receive a limited package tailored to their role):

• Medical, dental, and vision insurance
• Robust vacation and sick leave benefits, and flexible work arrangements where permitted by role or contract
• 401(k) plan that includes employer matching funds
• Tuition reimbursement program
• Life insurance and disability coverage
• Optional coverages that can be purchased, including pet insurance, home and auto insurance, additional life and accident insurance, critical illness insurance, group legal, ID theft protection
• Birth, adoption, parental leave benefits
• Employee Assistance Plan

To review all Serco benefits please visit: https://careers.serco-na.com/us/en/about-us .

Serco complies with all applicable state and local leave laws, including providing time off under the Colorado Healthy Families and Workplaces Act for eligible Colorado residents, in alignment with our policies and benefit plans. The application window for this position is for no more than 60 days. We encourage candidates to apply promptly after the posting date, as the position may close earlier if filled or if the application volume exceeds expectations. Please submit applications exclusively through Serco's external (or internal) career site. If an applicant has any concerns with job posting compliance, please send an email to: careers@serco-na.com .