Senior Business Operations Specialist

R-00182610

Description

This Department of War enterprise data and analytics program delivers mission-critical capabilities that enable leaders across the Department to make faster, better-informed decisions using trusted data at scale. Leidos Digital Modernization sector is seeking an experienced Senior Business Operations Specialist to support the delivery, enhancement, and adoption of enterprise data and analytics products used across multiple DoD organizations.

In this role, you will work alongside government partners, engineers, and other industry teammates to translate operational and strategic requirements into scalable, production-ready solutions. You will contribute directly to product planning, execution, and continuous improvement—helping ensure capabilities are delivered efficiently, aligned to mission priorities, and positioned for sustained success.

This position offers the opportunity to work on a high-visibility, enterprise program at the intersection of data, analytics, and emerging AI technologies. Ideal candidates are motivated by mission impact, comfortable operating in complex stakeholder environments, and interested in building deep domain expertise while delivering capabilities with real-world national security outcomes.

Primary Responsibilities:

• Support execution of Customer Success Operations Plan (CSOP) activities, ensuring alignment with program objectives and stakeholder needs.
  
• Coordinate and support stakeholder engagement activities, including planning, scheduling, and execution of engagement sessions.
  
• Assist in managing customer relationships, capturing feedback, tracking engagement history, and identifying opportunities for improvement.
  
• Ensure execution of customer agreements remains compliant with established standards and contractual requirements.
  
• Support service portfolio and service catalog management, including tracking available services, capabilities, and adoption metrics.
  
• Assist in executing customer use case intake and solutioning processes, ensuring accurate capture of requirements and alignment to platform capabilities.
  
• Collect, analyze, and report on customer and user analytics, including usage patterns, satisfaction, and performance metrics.
  
• Support development and maintenance of customer success metrics, dashboards, and reports.
  
• Coordinate with technical teams (data, platform, AI/ML, and engineering) to ensure customer needs are translated into actionable requirements.
  
• Assist in development of communications materials, including briefings, reports, and outreach content supporting customer engagement.
  
• Support execution of training and enablement activities, including coordination of materials and user support resources.
  
• Track and report on risks, issues, and dependencies related to customer success operations.
  
• Contribute to continuous improvement of customer success processes, tools, and methodologies.
  
• Participate in SAFe ceremonies including PI Planning, backlog refinement, sprint reviews, and retrospectives as needed to support customer success activities.
  

Basic Qualifications:

• Active Secret clearance with SCI eligibility.
  
• Bachelor’s degree in Business Administration, Management, Communications, Data Analytics, or related discipline and 8–12 years of relevant experience OR Master’s degree in a related field and 6–10 years of relevant experience.
  
• Experience supporting customer success, stakeholder engagement, or business operations in enterprise environments.
  
• Strong stakeholder engagement and relationship management skills.
  
• Experience collecting and analyzing customer feedback, usage data, and performance metrics.
  
• Experience developing reports, dashboards, and communication materials.
  
• Ability to define and maintain service levels and agreements.
  
• Experience supporting data-sharing agreements, system onboarding, or enterprise data integrations.
  
• Strong understanding of data pipeline development and data-sharing agreements.
  
• Proven ability to monitor and maintain data connections.
  
• Experience with customer success operations and service portfolio management.
  
• Experience in developing and maintaining service catalogs.
  
• Experience with user and customer analytics.
  
• Strong organizational, analytical, and communication skills.
  
• Experience working with cross-functional teams in dynamic, fast-paced environments.
  

Preferred Qualifications:

• Active TS/SCI clearance.
  
• Experience supporting DoD or Federal programs.
  
• Experience supporting customer engagement, service portfolio management, or user analytics initiatives.
  
• Experience with tools such as CRM platforms, Jira, Confluence, MS Project or similar collaboration tools.
  
• Familiarity with data analytics and visualization tools (e.g., Power BI, Tableau).
  
• Experience supporting Agile or SAFe program environments.
  
• Relevant certifications (e.g., PMP, Agile certifications, or customer success certifications).
  
• Experience in program communications and knowledge management.
  
• Excellent communication and presentation skills.
  
• Experience with AI and machine learning applications.
  

#ADVANA

If you're looking for comfort, keep scrolling. At Leidos, we outthink, outbuild, and outpace the status quo — because the mission demands it. We're not hiring followers. We're recruiting the ones who disrupt, provoke, and refuse to fail. Step 10 is ancient history. We're already at step 30 — and moving faster than anyone else dares.
Original Posting: May 8, 2026

For U.S. Positions: While subject to change based on business needs, Leidos reasonably anticipates that this job requisition will remain open for at least 3 days with an anticipated close date of no earlier than 3 days after the original posting date as listed above.

Pay Range: Pay Range $92,300.00 - $166,850.00

The Leidos pay range for this job level is a general guideline only and not a guarantee of compensation or salary. Additional factors considered in extending an offer include (but are not limited to) responsibilities of the job, education, experience, knowledge, skills, and abilities, as well as internal equity, alignment with market data, applicable bargaining agreement (if any), or other law.

About Leidos

Leidos is an industry and technology leader serving government and commercial customers with smarter, more efficient digital and mission innovations. Headquartered in Reston, Virginia, with 47,000 global employees, Leidos reported annual revenues of approximately $16.7 billion for the fiscal year ended January 3, 2025. For more information, visit www.Leidos.com .

Pay and Benefits

Pay and benefits are fundamental to any career decision. That's why we craft compensation packages that reflect the importance of the work we do for our customers. Employment benefits include competitive compensation, Health and Wellness programs, Income Protection, Paid Leave and Retirement. More details are available at www.leidos.com/careers/pay-benefits .

Securing Your Data

Beware of fake employment opportunities using Leidos’ name. Leidos will never ask you to provide payment-related information during any part of the employment application process (i.e., ask you for money), nor will Leidos ever advance money as part of the hiring process (i.e., send you a check or money order before doing any work). Further, Leidos will only communicate with you through emails that are generated by the Leidos.com automated system – never from free commercial services (e.g., Gmail, Yahoo, Hotmail) or via WhatsApp, Telegram, etc. If you received an email purporting to be from Leidos that asks for payment-related information or any other personal information (e.g., about you or your previous employer), and you are concerned about its legitimacy, please make us aware immediately by emailing us at LeidosCareersFraud@leidos.com .

If you believe you are the victim of a scam, contact your local law enforcement and report the incident to the U.S. Federal Trade Commission .

Commitment to Non-Discrimination

All qualified applicants will receive consideration for employment without regard to sex, race, ethnicity, age, national origin, citizenship, religion, physical or mental disability, medical condition, genetic information, pregnancy, family structure, marital status, ancestry, domestic partner status, sexual orientation, gender identity or expression, veteran or military status, or any other basis prohibited by law. Leidos will also consider for employment qualified applicants with criminal histories consistent with relevant laws.