Desktop Support Technician

The Alaka`ina Foundation Family of Companies (FOCs) is looking for a Desktop Support Technician to support our government customer located in Kwajalein Atoll, Marshall Islands .

DESCRIPTION OF RESPONSIBILITIES:

• Provide enterprise level support for Tier II Desktop and some network NEC Baseline Support requirements and mission support as required.
• Support other NEC Baseline service requests and cyber security as required.
• Troubleshoot, repair, and maintain NIPR computer systems island wide.
• Install and configure approved-for-use common user desktop software on unclassified desktop systems.
• Perform release management, to include commercial, standard software, and new system releases.
• Provide local touch labor services, to include installation, troubleshooting, and software updates; security updates; vendor patches (service packs, service releases), etc., when electronic application means do not exist.
• Receive, test, tailor, publish, and advertise patch packages containing common user software updates, security updates, and vendor patches for push to
• unclassified end user devices.
• Receive, test, tailor, publish, and advertise patch packages containing software updates, security updates and vendor patches for push to end user devices residing on the SIPRNET.
• Assist customers with determining DoD approved Enterprise hosting solutions for applications.
• Re-image computers with DOD approved software, add to Army Domains, and manage security and access rights with active directory.

REQUIRED DEGREE/EDUCATION/CERTIFICATION:

• Associate's degree in IT field preferred, or High School diploma accepted for additional years of experience.
• Must possess a valid U.S. passport.
• DoD 8570 baseline and CE certification-IAT-II.

REQUIRED SKILLS AND EXPERIENCE:

• Ability to relocate and reside at the USAG-KA in the RMI. You must meet current vaccination requirements for infectious diseases to enter the RMI. Must also be willing to meet any future vaccination requirements if mandated by the RMI.
• Pre-employment health screening is required due to the island's remote location and limited medical and dental capabilities.
• Ability to ride a bicycle or walk at least 2 miles to/from work daily. There are no personally owned vehicles allowed on USAG-KA. Transportation is primarily by bicycle.
• Ability to travel by plane or small sea-going vessel between working locations.
• May be required to work overtime.
• Rotational callback and emergency duty are requirements of this position.
• Must be proficient in Microsoft computing environments.
• Must have experience with a wide array of IT systems and devices.

REQUIRED CITIZENSHIP AND CLEARANCE:

• Must be a U.S. Citizen
• SECRET security clearance to access classified information.

The Alaka`ina Foundation Family of Companies (FOCs) is a fast-growing government service provider. Employees enjoy competitive salaries. Eligible employees enjoy a 401K plan with company match; medical, dental, disability, and life insurance coverage; tuition reimbursement; paid time off; and 11 paid holidays.

We are an Equal Opportunity/Affirmative Action Employer of individuals with disabilities and veterans. We are proud to state that we do not illegally discriminate in employment decisions on the basis of any protected categories. If you are a person with a disability and you need an accommodation during the application process, please click here to request accommodation. We E-Verify all employees

"EOE, including Disability/Vets" OR "Equal Opportunity Employer, including Disability/Veterans"

The Alaka`ina Foundation Family of Companies (FOCs) is comprised of industry-recognized government service firms designated as Native Hawaiian Organization (NHO)-owned and 8(a) certified businesses. The Family of Companies (FOCs) includes Ke`aki Technologies, Laulima Government Solutions, Kūpono Government Services, and Kapili Services, Po`okela Solutions, Kīkaha Solutions, LLC, and Pololei Solutions, LLC. Alaka`ina Foundation activities principally benefit the youth of Hawaii through charitable efforts which includes providing innovative educational programs that combine leadership, science & technology, and environmental stewardship.

For additional information, please visit www.alakainafoundation.com

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