Customer Account Manager

Markon is seeking a Financial Analyst / Customer Account Manager to support an Intelligence Community customer by managing financial operations, customer accounts, and billing activities in a fee-for-service environment. This role serves as a key liaison between customers, finance teams, and Government stakeholders to support Service Level Agreements (SLAs), billing processes, financial reporting, and customer communications. The position requires strong analytical, organizational, and communication skills, along with the ability to manage multiple priorities in a dynamic mission environment.

Responsibilities

• Prepare, review, validate, and distribute billing statements, project plans, and Service Level Agreements (SLAs) to customers
• Submit monthly invoices and provide customers with reports detailing spending against SLAs
• Support customers by answering questions and assisting with business and financial processes
• Coordinate with Other Government Agency customers regarding billing status and funding collection activities
• Work closely with Finance teams to prepare and analyze SLAs, billing statements, and financial reports
• Develop customer communications, communication plans, presentations, and written materials as needed
• Run monthly ad hoc financial reports, metrics, and analysis
• Review and approve timesheets as required
• Maintain accurate financial records and ensure compliance with established processes and procedures
• Collaborate with stakeholders to support financial management and customer account activities

Qualifications

• Active TS/SCI clearance with Polygraph required
• Minimum of 10 years of relevant experience in financial management, customer account management, or related support roles
• Strong interpersonal, written, and verbal communication skills
• Experience developing customer communications, reports, and presentations
• Basic knowledge of project management principles and concepts
• Knowledge of fee-for-service concepts and business models
• Working knowledge of Government financial processing systems and tools, including Momentum, SLA Workflow, CAPTURE, and TITAN
• Ability to interact effectively with customers and stakeholders at all organizational levels
• Strong analytical, organizational, and problem-solving skills
• Ability to manage multiple priorities and deadlines in a fast-paced environment
• Proficiency with Microsoft Office Suite, including Excel, Word, and PowerPoint

Salary Range

USD $160,000.00 - USD $185,000.00 /Yr.

The Markon pay range for this position is a general guideline only and not a guarantee of compensation or salary. Additional factors considered in extending an offer include (but are not limited to) responsibilities of the job, education, experience, knowledge, skills, and abilities, as well as internal equity, alignment with market data, applicable bargaining agreement (if any), or other law.

Overview

Eager to join a team where your skills are valued, your growth is nurtured, and your impact is profound? Look no further than Markon, a premier consulting firm deeply dedicated to advancing our nation's most critical missions.

At Markon, we don't just offer jobs - we offer opportunities for personal and professional transformation. Empowering our employees to lead, innovate, and excel, we foster an environment where new ideas are not just welcomed but celebrated. As a perennial Washington Post Top Workplace, we prioritize the well-being and success of our team members, ensuring they can bring their best selves to work.

Headquartered in Falls Church, Virginia, Markon has garnered national recognition for our unwavering dedication to excellence in serving the intelligence community, as well as federal civilian and defense agencies. Our growing reach extends across 17 states, 116 countries, and 5 continents, where our team of dynamic professionals collaborates to deliver unparalleled program and project management services.

Markon values people and the tremendous impact each individual can make - which is why we're consistently recognized as one of the best places to work in federal government consulting. Here, you can help solve the nation's most important challenges, surrounded by colleagues who help you grow, advance, and succeed. We are deeply dedicated to what matters - bringing out the best in each other to advance our clients' missions.

Join us and make a meaningful impact.

Markon is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, national origin, age, protected veteran status, or disability status. This job posting will remain open until the position is filled.

Benefits Offered : Medical, Dental, Vision, Life Insurance, Short-Term Disability, Long-Term Disability, 401(k) match, Flexible Spending Accounts, EAP, Training and Tuition Assistance, Paid Time Off, and Holidays.