Information Technology Specialist (Network)

Duties
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• Ensure monitoring and notification services are used on all mission essential network systems defined by Management.
• Analyze network administration Standard Operating Procedures (SOPs) on a continuing basis to ensure compliance with established polices and regulations.
• Ensure all IT network systems security requirements related to physical, personnel and information security are accomplished.
• Analyze operating system relationships to resolve issues related to network administration.
• Provide recommendations to respond to security incidents to including contacting users, notify management and security personnel, conducting investigation interviews, and documenting investigation findings.
• Evaluate proposed test plans to assure thorough assessment of elements or operations that may be unique or of special priority.
• Plan, schedule, and execute the installation of new or modified hardware, network operating systems, and applications software.
• Oversee the daily operation and performance monitoring of network systems relating to voice, wireless, firewalls, IP based video distribution and streaming, and data communications.

Requirements
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Conditions of employment

• Male applicants born after December 31, 1959, must complete a Pre-Employment Certification Statement for Selective Service Requirement.
• Proof of U.S. Citizenship required.
• Direct deposit of pay is required.
• One year probationary period may be required.
• Appointment subject to a suitability/fitness determination, as determined by a background investigation.
• This position requires a Tier 3 (T3) investigation.
• You may be required to sign a transportation agreement.
• Must be able to satisfy the requirements of the 26JUL12 DODI 1400.25 V1230, DoD Civilian Personnel Management System: Employment in Foreign Areas and Employee Return Rights. Visit https://www.esd.whs.mil/DD/DoD-Issuances/140025/.
• Individuals hired from the Continental United States (CONUS) and their family members (who are US citizens) are required to obtain Official Passports prior to departure to the overseas area.
• Individuals assigned to Italy, England, or Korea, are required to obtain a visa to enter these countries.
• This position requires the incumbent to obtain and maintain a Secret Security Clearance.
• This position requires the incumbent to achieve Foundational Qualification requirements within 9 months of assignment and Residential qualification requirements within 12 months.
• This position requires the incumbent to obtain the Information Assurance Technician (IAT) Level II (Intermediate) certification within 6 months of appointment.

Qualifications

Who May Apply: U.S. Citizens

In order to qualify, you must meet the experience requirements described below. Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religious; spiritual; community; student; social). You will receive credit for all qualifying experience, including volunteer experience. Your resume must clearly describe your relevant experience; if qualifying based on education, your transcripts will be required as part of your application.

Specialized Experience: One year of specialized experience which includes: Administering and maintaining enterprise-level network infrastructure (LAN/WAN, WLAN, SD-WAN, firewalls, and remote access solutions) across geographically dispersed locations to ensure secure, reliable connectivity. Monitoring and managing network performance, availability, and security using enterprise management tools (e.g., SolarWinds, Cisco Catalyst Center, or equivalent) to identify outages, degradation, vulnerabilities, and misconfigurations. Performing advanced Tier II network troubleshooting and incident response, coordinating resolution with internal teams, service providers, and vendors in a Network Operations Center (NOC) or similar enterprise environment. Implementing, validating, and documenting network configuration changes, system upgrades, and operational procedures, including development and maintenance of SOPs and technical documentation in support of IT service management and cybersecurity compliance. This definition of specialized experience is typical of work performed at the next lower grade/level position in the federal service (GS-11).

The specialized experience must include, or be supplemented by, information technology related experience (paid or unpaid experience and/or completion of specific, intensive training, as appropriate) which demonstrates each of the four competencies, as defined:

(1) Attention to Detail - Is thorough when performing work and conscientious about attending to detail. Examples of IT-related experience demonstrating this competency include: completing thorough and accurate work independently, even in the most difficult or stressful situations; occasionally reviewing work completed by others;

(2) Customer Service - Works with clients and customers (that is, any individuals who use or receive the services or products that your work unit produces, including the general public, individuals who work in the agency, other agencies, or organizations outside the Government) to assess their needs, provide information or assistance, resolve their problems, or satisfy their expectations; knows about available products and services; is committed to providing quality products and services. Examples of IT-related experience demonstrating this competency include: resolving routine and non-routine problems, questions, or complaints; developing and maintaining strong, mutually supportive working relationships with customers; conducting evaluation of support to determine quality of services and customer satisfaction, and recommending procedural changes based on customer need or changes in policy and/or regulation;

(3) Oral Communication - Expresses information (for example, ideas or facts) to individuals or groups effectively, taking into account the audience and nature of the information (for example, technical, sensitive, controversial); makes clear and convincing oral presentations; listens to others, attends to nonverbal cues, and responds appropriately. Examples of IT-related experience demonstrating this competency include: convincingly conveying complex information to customers; presenting thoughts that are well-organized and demonstrating confidence in the facts and ideas; adjusting style when working with individuals with different levels of understanding; using various methods to explain and convey information; and

(4) Problem Solving - Identifies problems; determines accuracy and relevance of information; uses sound judgment to generate and evaluate alternatives, and to make recommendations. Examples of IT-related experience demonstrating this competency include: solving complex or sensitive problems by developing and proposing strategic alternatives; identifying possible conflicts and shared benefits; helping team anticipate problems and identifying and evaluating potential sources of information; providing feedback and coaching to others to help solve problems; engaging appropriate stakeholders when developing solutions in order to understand and incorporate multiple perspectives and needs; evaluating the effectiveness of decisions and adjusting future decisions as appropriate.

Education

Some positions allow substitution of education for specialized experience. For this position there is no substitution of education for specialized experience, you must meet the specialized experience to be found qualified.

Additional information

• Applicants must comply with the Exceptional Family Member Program requirements as outlined in the DoD Instruction 1315.19 .
• Applicants must be U.S. citizens who are not considered Ordinarily Resident under the applicable Status of Forces Agreement (SOFA). An ordinarily resident is anyone who has lived in the host country longer than the allowed number of days without being a member of the forces assigned, civilian component or a family member of either the aforementioned or who has obtained a work permit for any duration. Ordinarily Resident restrictions apply and vary depending on the host nation.
• Applicants who have family members with special medical needs should ensure that prior to accepting a position overseas their family members' medical needs can be met. Access to care in a military treatment facility may not be available to civilian employees except on a space available basis. Consequently, host nation medical facilities may be the only care available. The availability and level of care at host nation medical facilities will vary by location.
• Employees (and family members) who require medical or dental care in the overseas location will be responsible for obtaining and paying for such care. Access for civilian employees and their families to military medical and dental treatment facilities is on a space-available and reimbursable basis only.
• Medical and dental care may be provided by host nation providers. The availability and level of care at host nation medical and dental facilities will vary by location.
• Status candidates subject to the 5 year overseas rotation, who are currently overseas, must have enough time to meet the initial tour stated in the job announcement. Waivers may not be granted to meet the 5 year limitation requirement.
• Status applicants in their fourth year of an overseas assignment cannot be selected unless a waiver of the 5 year overseas service limitation requirement is approved.
• Selectees initially recruited from the United States may receive certain foreign area benefits such as: Living Quarters Allowance (LQA) or government quarters, home leave, etc. (Subject to approval). Overseas allowances may be authorized in accordance with Department of State Standardized Regulation (DSSR) and DoDI 1400.25 volume 1250. http://www.dtic.mil/whs/directives/corres/pdf/1400.25-V1250.pdf
• Selectees recruited outside the U.S. will have their eligibility for foreign area benefits determined at the time of hire.
• For positions in a foreign country, that country's laws or international agreements may have a direct impact on the ability of an employee's same sex domestic partner or spouse to accompany the employee and receive certain benefits. If you believe you may be affected by these laws and agreements, you should familiarize yourself with relevant information before applying for or accepting this position.
• The initial length of this overseas tour is 36 months.
• Applicants with a disability who need a reasonable accommodation for any part of the application or hiring process should notify David Walton r a@dodea.edu
• This position is not covered by a bargaining unit.
• if you have retired from federal service and you are interested in employment as a reemployed annuitant see the information in the Reemployed Annuitant information sheet.

You can find more information about this vacancy in the How You Will Be Evaluated section.