IT Helpdesk Technician II

Summary

IT Helpdesk Technician II

Washington, DC

Are you ready to enhance your skills and build your career in a rapidly evolving business climate? Are you looking for a career where professional development is embedded in your employer's core culture? If so, Chenega Military, Intelligence & Operations Support (MIOS) could be the place for you! Join our team of professionals who support large-scale government operations by leveraging cutting-edge technology and take your career to the next level!

SecuriGence is seeking an IT Helpdesk Technician II to provide on-site, mission-critical technical support for FCC Headquarters. This role supports Tier II desktop and end-user services, including daily system readiness checks and enhanced service center activities. The technician will play a key role in ensuring systems, workstations, AV, and telecommunications infrastructure are fully operational to support business activities.

Responsibilities

• Respond to and resolve end-user tickets related to hardware, software, peripherals, and network connectivity.
• Provide Tier II troubleshooting for desktop, laptop, and workstation issues in a high-availability environment.
• Write clear, professional email communications to relay technical guidance, status updates, and resolutions to users.
• Track, document, and resolve incidents using the FCC's ticketing and service management systems.
• Provide support as needed and maintain documentation
• Perform daily system checks to verify readiness of systems, workstations, and peripherals.
• Provide on-site troubleshooting as needed, prioritizing issues based on operational impact.
• Support AV systems, including monitors, conferencing equipment, and presentation technologies used during auctions.
• Assist with laptop provisioning, setup, and troubleshooting for staff and leadership.
• Support telecommunications equipment, including phones, headsets, and related connectivity issues.
• Other duties as assigned.

Qualifications

• Bachelor's degree with 2+ years of relevant experience; OR
• High School diploma or GED equivalent with 6+ years of relevant experience (unfinished college time can be counted as experience)
• Experience providing Tier II help desk or desktop support in an enterprise IT environment.
• Strong troubleshooting skills across Windows workstations, laptops, peripherals, and basic networking.
• Experience working with ticketing systems and documenting technical issues clearly and accurately.
• Active CompTIA A+ certification (preferred)
• Must be a U.S. citizen and able to obtain Public Trust Clearance

Knowledge, Skills, and Abilities:

• ITIL ITSM experience preferred
• Knowledge of ticket tracking systems such as Jira, Remedy, Service Now

How you'll grow

At Chenega MIOS, our professional development plan focuses on helping our team members at every level of their careers to identify and use their strengths to do their best work every day. From entry-level employees to senior leaders, we believe there's always room to learn.

We offer opportunities to help sharpen skills in addition to hands-on experience in the global, fast-changing business world. From on-the-job learning experiences to formal development programs, our professionals have a variety of opportunities to continue to grow throughout their careers.

Benefits

At Chenega MIOS, we know that great people make a great organization. We value our team members and offer them a broad range of benefits.

Learn more about what working at Chenega MIOS can mean for you.

Chenega MIOS's culture

Our positive and supportive culture encourages our team members to do their best work every day. We celebrate individuals by recognizing their uniqueness and offering them the flexibility to make daily choices that can help them be healthy, centered, confident, and aware. We offer well-being programs and continuously look for new ways to maintain a culture where we excel and lead healthy, happy lives.

Corporate citizenship

Chenega MIOS is led by a purpose to make an impact that matters. This purpose defines who we are and extends to relationships with our clients, our team members, and our communities. We believe that business has the power to inspire and transform. We focus on education, giving, skill-based volunteerism, and leadership to help drive positive social impact in our communities.

Learn more about Chenega's impact on the world.

Chenega MIOS News- https://chenegamios.com/news/

Tips from your Talent Acquisition Team

We want job seekers exploring opportunities at Chenega MIOS to feel prepared and confident. To help you with your research, we suggest you review the following links:

Chenega MIOS web site - www.chenegamios.com

Glassdoor - https://www.glassdoor.com/Overview/Working-at-Chenega-MIOS-EI_IE369514.11,23.htm

LinkedIn - https://www.linkedin.com/company/1472684/

Facebook - https://www.facebook.com/chenegamios/

Estimated Salary/Wage

USD $26.44/Hr. Up to USD $29.81/Hr.