Customer Support Specialist 2

Customer Support Specialist 2

Job ID: 217681
Location: Miami, FL
Shift: First Shift
Company Overview

PDS Defense, Inc. is a leading provider of staffing and workforce solutions to the aerospace and defense industries. We partner with top-tier organizations to deliver talent that drives innovation and operational excellence.
Position Summary

PDS Defense, Inc. is seeking an experienced Customer Support Specialist 2 to support spare parts ordering, delivery, and customer service operations. This role serves as a key liaison between customers, internal teams, and functional stakeholders to ensure timely order fulfillment, issue resolution, and strong customer relationships.
Key Responsibilities

• Analyze supplier and customer data related to ordering, delivery, and provisioning of spare parts and related services
• Review customer purchase orders to assess requirements and accuracy
• Process and maintain customer purchase orders, including order entry in Cardex (ERP) and portal management
• Coordinate with warehouse personnel and internal functions such as Sales, Quality, Accounting, and Planning to resolve order issues
• Prioritize and analyze orders with issues based on required ship dates
• Conduct ERP research to resolve order discrepancies and pending issues
• Monitor and manage open orders through resolution and shipment
• Expedite and manage critical, high-complexity, and urgent orders
• Resolve customer claims, including Credit & Rebill, RMA processes, and root cause analysis
• Support Accounts Receivable with cash collection when needed
• Maintain pipeline health by analyzing part usage and demand in collaboration with customers, sales, and planners
• Create, monitor, and report on performance metrics
• Build and strengthen customer relationships while developing an understanding of customer culture and business strategies
• Perform additional duties as assigned

Basic Qualifications (Required)

• 6 or more years of related work experience
• Experience in Program Management and/or Customer Support
• Experience working with SAP systems
• Strong problem-solving and analytical skills
• Ability to manage multiple and competing priorities effectively
• Proficiency in Microsoft Office tools (Excel, Word, Outlook, PowerPoint), including report analysis

Preferred Qualifications

• Experience in aerospace hardware sales
• Knowledge of the aerospace and aviation industry
• Outstanding verbal and written communication skills
• Strong numeric reasoning and mathematical skills

Benefits offered to vary by the contract. Depending on your temporary assignment, benefits may include direct deposit, free career counseling services, 401(k), select paid holidays, short-term disability insurance, skills training, employee referral bonus, affordable medical coverage plan, and DailyPay (in some locations). For a full description of benefits available to you, be sure to talk with your recruiter.

Military connected talent encouraged to apply.

VEVRAA Federal Contractor / Request Priority Protected Veteran Referrals / Equal Opportunity Employer / Veterans / Disabled

To read our Candidate Privacy Information Statement, which explains how we will use your information, please visit http://www.tadpgs.com/candidate-privacy/ or https://pdsdefense.com/candidate-privacy/

The Company will consider qualified applicants with arrest and conviction records in accordance with federal, state, and local laws and/or security clearance requirements, including, as applicable:

• The California Fair Chance Act
• Los Angeles City Fair Chance Ordinance
• Los Angeles County Fair Chance Ordinance for Employers
• San Francisco Fair Chance Ordinance