Service Desk Tier 1

Job Overview

Job Title: Service Desk Tier 1

Location: Colorado Springs, Colorado

Job Responsibilities

Trace Systems is seeking a Service Desk Tier 1 for a Network Operations (NETOPS) Service Desk focused on Tactical Communications in a Defense Support of Civil Authorities (DSCA) mission. Duties will include daily operations of the service desk and networks. Assisting in troubleshooting, configuring and repairing network solutions to meet mission requirements. Additionally, will assist in identifying network faults and provide solutions to problems, provide technical network support to internal and external network systems, troubleshoot lower-level network problems, and validate on a daily basis operation of network services.

Duties include:

• Manage a team of technicians to provide NETOPS support, while directing troubleshooting of all network outages and provide risk and crisis management to mitigate effects to ongoing daily operations. Act as a secondary, or potentially primary, CRO for the COMSEC items held onsite
• Provide Service Desk support to remote users in the field, including management of trouble tickets, Return Merchandise Authorizations (RMAs), manage spare parts in both central and decentralized locations, and provide reporting
• Troubleshooting issue relating to Configuration Management and potentially VPN tunnels working with multiple enclaves
• Configuration, troubleshoot & repair for vehicle-based and transit-case systems (hardware)
• Field service and training to U.S. Military and Government Civilians within the United States borders (travel: 30%)
• Able to interact with DISA or Commercial Teleport sites including voice, video, and data services and transmission systems)

The Colorado Equal Pay for Equal Work Act requires employers in the state of Colorado to disclose the following information. If the position applied to is not located in Colorado, the following information may not apply.

Salary Minimum: $73,500

Salary Maximum: $83,000

The base salary range above represents the low and high end of the Trace salary range for this position. Actual salaries may vary above or below the range based on various factors including but not limited to location, experience, and performance. In addition, Trace provides a variety of benefits to employees, including health insurance coverage, flexible spending accounts, an employee wellness program, life and disability insurance, a retirement savings plan, company holidays and paid time off (PTO).

Minimum Qualifications

• An active, in-scope US Government issued Secret clearance.
• Due to the nature of the work and contract requirements, US Citizenship is required.
• Minimum three (3) years of experience.
• Current DOD 8570.01 IAT Level II certification such as CompTIA Security+ CE or equivalent is required.

Desired Qualification

• Knowledge of installing, operating, and performing diagnostic testing and repair of fixed and deployable tactical voice and data communication systems experience providing network and IT services such as Network Management (NM), Information Assurance (IA), and LAN/WAN engineering.

Education

• High School Diploma

Trace Systems

Trace Systems Inc. was founded to support and defend our nation's security interests at home and abroad-- whenever and wherever. We provide enterprise IT, engineering, full life-cycle communications, cybersecurity, cloud and virtualization services and solutions to the United States Department of Defense and other federal agencies.

To Apply: We invite you to put your talents to work by joining a growing team of dynamic professionals here at Trace Systems! Be part of a culture at our leading-edge company where you can achieve great things while fostering a satisfying and rewarding career progression. To learn more about our current openings, text 'tracejobs' to 97211 or apply directly through our website at: www.tracesystems.com . #jointracesystems

Trace Systems is an equal opportunity employer. Qualified candidates will be considered without regard to legally protected characteristics.