Customer Relations Specialist

Customer Relations Specialist

Job ID: 217653
Location: Wichita, KS
Schedule: 7:30 AM-3:30 PM or 8:00 AM-4:00 PM
Job Summary

PDS Defense, Inc. is seeking an experienced Customer Relations Specialist to support critical aftermarket operations for the flying fleet. This role serves as a key liaison between customers, internal teams, and client, ensuring timely and accurate support for spares, AOG requirements, and customer quoting activities. The ideal candidate is detail-oriented, customer-focused, and experienced in aerospace or complex manufacturing environments.
Key Responsibilities

• Ensure the highest quality customer experience during visits, product demonstrations, evaluations, deliveries, and special events
• Serve as an aftermarket Customer Service Representative supporting quoting activities using client tools
• Determine production status and availability of replacement parts
• Coordinate with Manufacturing Engineers on spare configurations and make/buy decisions
• Administer and manage customer quotes from initiation through delivery
• Support AOG (Aircraft on Ground) and spares requirements
• Liaise directly with client on customer requests
• Coordinate agendas and logistics for trade shows, air shows, exhibits, product evaluations, and special events
• Manage budgets and distribution of promotional materials
• Support senior management and executive customer engagements
• Ensure adherence to schedules, budgets, customer commitments, and ethics regulations
• Act as liaison between customers and company executive leadership

Required Skills & Qualifications

• Minimum 5 years of customer service experience
• Strong attention to detail and organizational skills
• Experience working with quoting systems
• Ability to manage multiple priorities in a fast-paced environment
• Strong communication and customer-facing skills
• Aerospace industry experience OR a relevant degree combined with customer service experience

Preferred Qualifications

• Aftermarket or spares support experience
• AOG support experience
• Familiarity with aerospace manufacturing and fleet support operations

Benefits offered to vary by the contract. Depending on your temporary assignment, benefits may include direct deposit, free career counseling services, 401(k), select paid holidays, short-term disability insurance, skills training, employee referral bonus, affordable medical coverage plan, and DailyPay (in some locations). For a full description of benefits available to you, be sure to talk with your recruiter.

Military connected talent encouraged to apply.

VEVRAA Federal Contractor / Request Priority Protected Veteran Referrals / Equal Opportunity Employer / Veterans / Disabled

To read our Candidate Privacy Information Statement, which explains how we will use your information, please visit http://www.tadpgs.com/candidate-privacy/ or https://pdsdefense.com/candidate-privacy/

The Company will consider qualified applicants with arrest and conviction records in accordance with federal, state, and local laws and/or security clearance requirements, including, as applicable:

• The California Fair Chance Act
• Los Angeles City Fair Chance Ordinance
• Los Angeles County Fair Chance Ordinance for Employers
• San Francisco Fair Chance Ordinance