DAI P2P Analyst

Position Title: DAI Procure-to-Pay (P2P) Help Desk Analyst

Position Summary:
Seeking a detail-oriented DAI Procure-to-Pay (P2P) Help Desk Analyst to support federal financial operations. The role requires hands-on experience with DAI and Tier 1/Tier 2 help desk support, with a strong understanding of federal P2P business processes. The analyst will provide end-user support, troubleshoot system issues, and contribute to system testing and contract deliverables.

Key Responsibilities:
 Provide Tier 1/Tier 2 help desk support for DAI P2P users, resolving functional and system-related issues.
 Troubleshoot incidents, perform root cause analysis, and document resolutions.
 Create, track, and manage help desk tickets in accordance with SLA requirements.
 Support users across the Procure-to-Pay lifecycle, including requisitions, purchasing, invoicing, and payments.
 Assist with testing of DAI system releases, patches, and enhancements.
 Contribute to the development of contract deliverables, documentation, and user guidance materials.
 Identify recurring issues and recommend process or system improvements.
 Ensure compliance with federal financial management policies and internal controls.
 Creating and maintaining agency-specific training materials and user guides.
 Administer user training.
Qualifications:
 Education: Bachelor’s degree in Data Analytics, Finance, Information Systems, or a related field.
 Secret clearance required
Experience:
 5+ years in data analysis, financial operations, or business intelligence.
 3+ years managing projects or teams or leading analytical initiatives.

Experience:
 Experience supporting DAI in a Tier 1 or Tier 2 help desk environment (required).
 Strong knowledge of federal Procure-to-Pay (P2P) processes.
 Experience with ticketing systems and user support workflows.
 Familiarity with Oracle-based ERP environments preferred.
Core Competencies:
 Strong analytical and troubleshooting capabilities.
 High attention to detail and accuracy.
 Effective written and verbal communication skills.
 Ability to operate in a fast-paced, customer-focused environment.
 Ability to manage multiple priorities.
Compensation:
Salary: Negotiable.
 Fully benefited W2 employee.