Agile Business Analyst (REMOTE)

Koniag IT Systems, LLC, a Koniag Government Services company, is seeking an Agile Business Analyst to support KITS and our government customer. This position requires the candidate to be able to obtain a Public Trust. The position is remote.

We offer competitive compensation and an extraordinary benefits package including health, dental and vision insurance, 401K with company matching, flexible spending accounts, paid holidays, three weeks paid time off, and more.

Koniag IT Systems is seeking an Agile Business Analyst for a team performing full-service website maintenance across multiple WordPress platforms, in an agile environment. The team supports testing, training, help desk, development, and operations and maintenance across these platforms. The Agile Business Analyst role will be a facilitator of strong communication between all team members and all government stakeholders, ensuring the team is always working on the customer's highest priorities in an Agile environment.

As an Agile business analyst, this position will serve as business analyst and scrum master, advocating for the customer's priorities while also ensuring the team is on track with those priorities. Key activities will be writing roadmaps, epics, and stories to capture user requirements and support any questions related to them, and developing supporting processes to ensure the team is supported end to end, in crafting and delivering user stories. This hybrid role will also cross train to support testers as needed.

Essential Functions, Responsibilities & Duties may include, but are not limited to:

• Develop processes to efficiently support Agile processes and ensure customer satisfaction
• Serve as Scrum Master, advocating for customer priorities and ensuring team is aligned and completing these priorities
• Lead meetings with the product owner
• Manage scheduling, set agendas, ensure follow-up actions are captured and the loop closed on all requests.
• Ensure all client requests, potentially from several sources of communication, are followed up on - for instance from Slack, Jira, conversations, etc.
• Maintain quality statistics to gauge team's effectiveness across development, QA, and BA functions.
• Continually work to improve quality statistics via process improvements.
• Decompose verbal communication about requirements provided by several government product owners into Use Cases and Epics
• Create and maintain product roadmap, coordinating across several teams and stakeholders to ensure alignment of priorities
• Create the sprint backlog using Jira based on knowledge of client priorities and upcoming staff vacation schedules effecting team capacity.
• Answer questions by developers about use cases during Sprint, ensuring requirements and acceptance criteria are kept as clear as possible
• Answer questions by testers about requirements and expected results during Sprint
• Meet with clients to ask about any questions which are beyond the team's current scope of understanding and communicate back to the appropriate team members.
• Anticipate the client response based on experience from prior conversations, site consistency and design practices when appropriate.
• Field questions about report bugs from the client during product acceptance testing and provide analysis on why the unexpected behavior
• Write end-of- sprint documentation to include Sprint release notes and Sprint completion report.
• Ensure demo videos are created and delivered for all stories, creating videos as needed with support from team members
• Attend daily scrum meetings and support team members with any questions asked.
• Write and execute test cases for the use cases created in the sprint.
• Create Zephyr defect tickets for the developers that clearly details any problems reported
• Provide minor environment administration to include running build scripts to build code in a test environment.
• Reach out to the Lead Developer for any technical issues by describing actions taken and related symptoms.
• Backup the task lead by writing/presenting weekly status reports to the client
• Perform any high-level analysis as required by the Task Lead.
• Example: Defect Summary reports, Work Breakout by Developer, etc.
• As needed, be prepared to provide technical writing support by peer reviewing any communication to the client for items such as status reports or proposal responses.

Work Experience, Knowledge, Skills & Abilities:

• Oral and written communication skills
• Identifying and then prioritizing technical and functional requirements
• Interpersonal and consultative skills
• Facilitation skills
• Analytical thinking and problem solving
• Detail-oriented and capable of delivering a high level of accuracy
• Organizational skills
• Requirement's engineering
• Processes modeling
• Understanding of networks, databases and other technology used in Enterprise projects
• 2+ Experience with WordPress
• Experience with Jira.
• Formal certification in business analysis practice
• 8+ years of professional experience as a Business Analyst preferred
• Proven experience of successfully deploying business analysis tools/techniques to enable business change
• Proven experience of working with complex integrated systems, using creative and strategic thinking to deliver exceptional results
• Strong engagement, communication and stakeholder management skills, including excellent presentation and influencing skills
• Experience of virtual collaboration to lead, shape and develop innovative solutions
• Experience of working with and managing third party suppliers/vendors
• Bachelor's degree
• Work with team and key stakeholders to enable a results-oriented team environment, fostering trust, communication, innovation, dependability, collective ownership, software craftsmanship, and a sense of urgency.
• Able to lead team in creating feature roadmaps at the team level, including identifying dependencies, risks, possible impediments, resource issues and bottlenecks
• Strong Story Writing / Splitting skills
• Excellent Stakeholder Communication skills - written, oral and one-on-one
• Excellent facilitation skills, able to collaborate, plan, execute and follow-up on meetings at the team level
• Able to actively participate in the creation and maintenance of a unified Product/Tech initiative roadmap that aligns with business goals
• Able to actively participate with Product, and Tech stakeholders / leads to identify dependencies, craft delivery strategies, and involve customers in early, incremental delivery of consumable solutions
• Apply facilitation and dependency management techniques to drive delivery through planning, collaboration, and coordination
• Facilitate story / epic level backlog refinement and prioritization
• Ensure impediments are visible and tracked via Jira through to resolution, escalating when necessary.
• Ensure project teams are following good practices
• Provide monitoring and status tracking support for cross-team initiatives
• Supports team's automation (testing, pipelines, deployments)/DevOps journey
• Fluent in the technical vocabulary that encompasses the software development process

Security Requirement:

• Ability to obtain a Public Trust

Stakeholder Analysis & Change :

• Effectively identifies stakeholders from all areas of the business and actively builds and maintains relationships according to individual stakeholder needs and levels of influence.
• Contributes to communication plans and change management for project and stakeholders.
• Ability to understand and work in Agile sprints.

Business Analysis Planning:

• Selects the appropriate analysis approach to a piece of work depending on its complexity, level of risk, known assumptions, constraints and dependencies.
• Proficient in scoping and recommending appropriate approaches. Capable of planning and managing their own and other team member activities to meet deliverables and deadlines. Accountable for performance and quality of analytical work delivered, both their own and the work of others.

Requirements Analysis and Design Definition

• Highly responsive to changing business priorities with the ability to plan ahead, accounting for potential changes and corrective actions.
• Advanced requirements elicitation and management skill set; including traceability, testing and validation.
• Leads the work with the business to identify functional and technical requirements, translating the requirements into design specifications reflecting Functional Design, User Interface Design and Business Process Design.

Solution Evaluation

• Highly proficient in analyzing and assessing solution proposals and able to articulate supporting reasoning.

Optional:

• Established knowledge of or some experience working with Government agencies
• Practical usage of Agile Methodology
• Exposure to User Centered Design and Design thinking (User Experience, Prototyping, User Interface Design and Business Process Design)

Our Equal Employment Opportunity Policy

The company is an equal opportunity employer. The company shall not discriminate against any employee or applicant because of race, color, religion, creed, ethnicity, sex, sexual orientation, gender or gender identity (except where gender is a bona fide occupational qualification), national origin or ancestry, age, disability, citizenship, military/veteran status, marital status, genetic information or any other characteristic protected by applicable federal, state, or local law. We are committed to equal employment opportunity in all decisions related to employment, promotion, wages, benefits, and all other privileges, terms, and conditions of employment.

The company is dedicated to seeking all qualified applicants. If you require an accommodation to navigate or apply for a position on our website, please get in touch with Heaven Wood via e-mail at accommodations@koniag-gs.com or by calling 703-488-9377 to request accommodations.

Koniag Government Services (KGS) is an Alaska Native Owned corporation supporting the values and traditions of our native communities through an agile employee and corporate culture that delivers Enterprise Solutions, Professional Services and Operational Management to Federal Government Agencies. As a wholly owned subsidiary of Koniag, we apply our proven commercial solutions to a deep knowledge of Defense and Civilian missions to provide forward leaning technical, professional, and operational solutions. KGS enables successful mission outcomes for our customers through solution-oriented business partnerships and a commitment to exceptional service delivery. We ensure long-term success with a continuous improvement approach while balancing the collective interests of our customers, employees, and native communities. For more information, please visit www.koniag-gs.com.

Equal Opportunity Employer/Veterans/Disabled. Shareholder Preference in accordance with Public Law 88-352