Senior Integrated Network and Mission Operations Manager

R-00182378

Description

Leidos is seeking a highly experienced Senior Integrated Network and Operations Manager to lead and unify mission operations (GSFC & KSC), the Network Integrated Operations Center (NIOC), and Enterprise Systems Support (ESS) in support of NASA’s AEGIS program. This role is responsible for the planning, execution, and continuous improvement of real-time mission, network, and enterprise systems operations, ensuring seamless coordination between mission environments, operational platforms, and enterprise IT infrastructure.

The Integrated Operations Manager will lead a cross-functional team of engineers, operators, and enterprise systems (tools) personnel to ensure high availability, operational resilience, and mission success across NASA’s critical communications and IT systems. This position plays a key leadership role in driving an enterprise operations model – aligning mission execution, network operations, and enabling platforms (e.g., monitoring, automation, and analytics tools) – while standardizing processes across Incident, Problem, Change, and Availability Management.

Key Responsibilities

Mission, NIOC & Enterprise Systems Integration

• Lead and integrate mission operations (GSFC & KSC), NIOC enterprise operations, and Enterprise Systems Support (ESS) to ensure unified execution, shared situational awareness, and seamless coordination across mission, network, and tooling domains
• Oversee real-time mission support, including communications, network performance, anomaly detection, and response
• Ensure alignment between mission timelines, network readiness, and the performance of critical operational tools and systems

Operational Leadership

• Direct daily operations across mission, network, and enterprise systems environments, ensuring availability, reliability, and performance of critical services
• Serve as the senior escalation point for priority incidents and mission-impacting events
• Establish and enforce operational readiness standards across mission support, NIOC, and ESS platforms

Service Management & Operational Governance

• Design and mature Incident, Problem, Change, and Availability Management processes
• Lead RCCA efforts, ensuring issues across infrastructure, network, and tooling are fully analyzed and resolved with sustainable fixes
• Chair a Failure Review Board (FRB) to assess incidents, trends, risks, and near misses
• Oversee Failure Analysis and Corrective Action Reports (FACARs), ensuring standardized documentation, traceability, and closure of corrective actions
• Ensure lessons learned are fed back into operations, engineering, and ESS/tooling enhancements

Enterprise Systems Support (ESS) / Tools Ownership

• Lead the ESS team responsible for monitoring, observability, automation, ticketing, and analytics platforms (e.g., Splunk, Spectrum, DNAC, NetBrain)
• Ensure tools provide end-to-end visibility, actionable insights, and support proactive detection and response
• Drive tool integration to enable correlated event management, automation, and reduced manual effort
• Oversee lifecycle management of platforms, including optimization, upgrades, and capability expansion

Enterprise Operations Strategy

• Support development of a standardized enterprise operations model aligned to NASA mission objectives
• Ensure integration between operations and enabling platforms (ESS) to support scalability and mission readiness
• Partner with Engineering to embed operational and tooling requirements into system design and delivery
• Integrate operations across network, infrastructure, voice, and mission systems to eliminate silos

Stakeholder Coordination

• Interface with NASA stakeholders, service providers, and telecommunications carriers
• Ensure consistent execution of operational processes across centers and service domains
• Provide executive-level reporting on operational status, risks, trends, and corrective actions

Financial Management & AOP Execution

• Manage cost, financial performance, and AOP execution across mission operations, NIOC, and ESS
• Develop labor forecasts and staffing models aligned to workload and service demand
• Monitor financial performance, addressing variances, risks, and opportunities
• Drive cost optimization through automation and process improvements while maintaining mission performance
• Partner with Program Finance on budgeting, forecasting, and reporting

Basic Qualifications

• Bachelor’s degree with 15+ years of relevant experience (or Master’s with 12+ years; additional experience in lieu of degree considered)
• 8+ years of leadership experience managing operations teams in complex, mission-critical environments
• Ability to obtain Public Trust clearance
• Demonstrated experience supporting real-time mission operations, network operations centers (NOC/NIOC), or enterprise IT operations
• Strong background in IT operations, network operations, and enterprise systems/tooling (ESS), including monitoring, observability, automation, and analytics platforms (e.g., Splunk, Spectrum, DNAC, NetBrain, Ansible, or similar)
• Proven experience implementing and managing Incident, Problem, Change, and Availability Management processes
• Experience leading major incident response, escalation management, and Root Cause Corrective Action (RCCA) efforts
• Ability to integrate operations with enabling platforms/tools to drive automation, efficiency, and improved service delivery outcomes
• Strong financial acumen with experience managing cost, forecasting, and AOP execution in an operational environment
• Ability to operate effectively in high-pressure, time-sensitive, mission-critical environments
• Strong communication and stakeholder management skills, with the ability to engage both technical teams and executive leadership

Preferred Qualifications

• Experience supporting NASA or other mission-critical, real-time operational environments
• Familiarity with mission operations centers, NOC/NIOC environments, or space/communications systems
• Experience integrating network operations, mission operations, and enterprise systems (ESS/tooling) into a unified operating model
• Hands-on experience with observability, monitoring, and automation platforms (e.g., Splunk, Spectrum, DNAC, NetBrain, Ansible, AIOps tools)
• Experience leading FRB, RCCA, and FACAR processes, with a focus on trend analysis, risk prioritization (e.g., RPN), and continuous improvement
• Demonstrated ability to drive operational transformation, including automation, process standardization, and reduction of manual Tier 1 activities
• Experience managing cost, workforce planning, and AOP execution within a large-scale operational environment
• Familiarity with ITIL or similar service management frameworks
• Strong understanding of enterprise network, infrastructure, voice, and mission systems integration

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If you're looking for comfort, keep scrolling. At Leidos, we outthink, outbuild, and outpace the status quo — because the mission demands it. We're not hiring followers. We're recruiting the ones who disrupt, provoke, and refuse to fail. Step 10 is ancient history. We're already at step 30 — and moving faster than anyone else dares.
Original Posting: May 4, 2026

For U.S. Positions: While subject to change based on business needs, Leidos reasonably anticipates that this job requisition will remain open for at least 3 days with an anticipated close date of no earlier than 3 days after the original posting date as listed above.

Pay Range: Pay Range $139,100.00 - $251,450.00

The Leidos pay range for this job level is a general guideline only and not a guarantee of compensation or salary. Additional factors considered in extending an offer include (but are not limited to) responsibilities of the job, education, experience, knowledge, skills, and abilities, as well as internal equity, alignment with market data, applicable bargaining agreement (if any), or other law.

About Leidos

Leidos is an industry and technology leader serving government and commercial customers with smarter, more efficient digital and mission innovations. Headquartered in Reston, Virginia, with 47,000 global employees, Leidos reported annual revenues of approximately $16.7 billion for the fiscal year ended January 3, 2025. For more information, visit www.Leidos.com .

Pay and Benefits

Pay and benefits are fundamental to any career decision. That's why we craft compensation packages that reflect the importance of the work we do for our customers. Employment benefits include competitive compensation, Health and Wellness programs, Income Protection, Paid Leave and Retirement. More details are available at www.leidos.com/careers/pay-benefits .

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Commitment to Non-Discrimination

All qualified applicants will receive consideration for employment without regard to sex, race, ethnicity, age, national origin, citizenship, religion, physical or mental disability, medical condition, genetic information, pregnancy, family structure, marital status, ancestry, domestic partner status, sexual orientation, gender identity or expression, veteran or military status, or any other basis prohibited by law. Leidos will also consider for employment qualified applicants with criminal histories consistent with relevant laws.

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