Quality Assurance Manager-Verification Investigations

Join One of the Fastest-Growing Companies in Government Services!

At ISN Corporation, headquartered in Bethesda, Maryland, we deliver specialized professional services to over 100 Federal government agencies across the country. Our reputation for excellence and results has earned us a spot on the Washington Business Journal's list of the 50 Fastest Growing Government Contractors, as well as the Inc. 5000 list of Fastest Growing Private Companies-two years running!

We're not just growing fast-we're building something great.

Why You'll Love Working at ISN:
We believe great work starts with a great workplace. Here's what we offer to support you:

• Comprehensive medical coverage with prescription benefits
• Dental plan to keep you smiling
• Flexible spending accounts for smarter saving
• Company-paid short- and long-term disability insurance
• Free basic life insurance-because we've got your back
• A solid retirement plan to help you plan ahead
• Paid time off starting on Day 1

Who We're Looking For:
You're organized, energetic, and ready to make an impact. You thrive in fast-paced environments, love checking things off your to-do list, and can juggle multiple priorities without breaking a sweat. Most importantly, you bring a positive attitude and a problem-solving mindset to everything you do.

If you're a self-starter with an eye for detail and a passion for excellence, we'd love to meet you.

Mission. Innovation. Impact. Grow with us today!

ISN is seeking a Quality Assurance Manager (QAM), who will be assigned to a client site in Winchester, VA. As a QAM, you will assist a federal agency in conducting investigation case information and preparing relevant reports based on information gleaned using your critical and analytical skills. Your skills will be used to author reports that federal agencies can use to determine an applicant's worthiness for employment, access to federal facilities, and immigration benefit. Ultimately, you will be supporting programs within the United States and its defense against foreign and domestic threats to our nation's security.

Job Responsibilities:

• QAM will track and analyze quality scores provided by the government's Quality Assurance Unit (QAU), identifying trends, areas of improvement, and potential risks.
• QAM will provide actionable recommendations to enhance service delivery and compliance with contract requirements.
• QAM plays a critical role in continuous quality improvements and ensuring overall contract success.
• In conjunction with the contractor PM and DPM, the QAM is responsible for overseeing and managing the contractor's QCP to ensure that all deliverables meet the established quality standards.

Minimum Requirements:

• B achelor's Degree or three (3) or more years of hands-on experience applying knowledge of administrative principles, practices, and techniques.
• Proficient computer skills, proficiency in navigating Microsoft Office Suite (Outlook, Word, PowerPoint, and Excel) and Google Chrome
• Ability to navigate multiple browser windows, copy/paste to and from different applications
• Attention to detail
• Data-driven decision-making
• Active Top-Secret clearance with SCI eligibility
• QAM must be skilled in evaluating and developing methods to accomplish functional objectives and the ability to successfully administer the PWS objectives.
• Proven experience in quality management or quality assurance.
• Demonstrated experience in overseeing and implementing Quality Control Plans (QCP) with large-scale government contracts or complex projects.
• Demonstrated experience with tracking, analyzing, and reporting on quality metrics (such as quality scores from the government QA unit or other external assessments).
• Experience in providing training and development on quality standards and continuous improvement processes.
• Strong analytical skills to assess quality data and identify trends or areas for improvement.
• Exceptional attention to detail with the ability to identify potential quality issues before they become a problem.
• Strong communication skills, both written and verbal, with the ability to effectively communicate quality issues, corrective actions, and recommendations to government representatives.
• Experience in leading and mentoring teams, including providing guidance on quality improvement. Knowledge of risk management practices to mitigate potential impacts to contract performance due to quality.

Preferred Qualifications:

Prior working experience as a QAM at a federal agency in Winchester, VA.

ISN Corporation is proud to be an Equal Opportunity Employer.

We are an Equal Employment Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, age, national origin, protected veteran status, disability status, marital status, genetic information, or any other characteristic protected by law.

ISN Corporation maintains a Drug-Free Workplace. All candidates must successfully complete a pre-employment background investigation prior to starting employment. #CJ