Supervisory Emergency Services Dispatcher

Duties
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• As Supervisory Public Safety Dispatcher, administers emergency services communications operations in the 911 Dispatch Center.
• Assigns work and special duties for dispatchers, call takers and Lead Dispatchers.
• Plans work schedules, revises schedule to meet peak workload periods, and manpower shortages.
• Responsible for the receipt and effective evaluation of 911 emergency calls.
• Responsible for the proper operation and maintenance of the computer aided dispatch, AVL/Global Positioning System (GPS), and become familiar with the Fort Hood mass notification system being utilized through the Monaco fire system.
• Maintains reports and retrieves needed statistical information using the local authority's fire incident reporting system(s).
• Performs basic computer and communications equipment troubleshooting to determine problem and notify appropriate personnel to facilitate repairs.
• Assists various agencies with required testing and maintenance, including fire drills, electronic detection devices, fire suppression equipment, duress alarms, intrusions alarms, generator runs etc.
• Provides advice and guidance to dispatchers for Integrated Commercial Intrusion Detection System (ICIDS) to include assessments involved with the functions of the documentation reviews, systems testing, systems upgrades, etc.
• Provides electronic paging services as requested from either the operator interface terminal for digital or voice paging or the networked computer terminal for alphanumeric message notification.
• Operates the facility wide and area public address system to convey official information, announcements or emergency notifications.

Requirements
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Conditions of employment

• Appointment may be subject to a suitability or fitness determination, as determined by a completed background investigation.
• This position requires the incumbent be able to obtain and maintain a determination of eligibility for a Secret security clearance or access for the duration of employment. A background investigation and credit check are required.
• The duties of this position require the incumbent to possess or obtain and maintain a valid state Driver's License in one of the 50 U.S. states or possessions to operate vehicles.
• This position requires the incumbent to continuing dispatch and Intrusion Detection education requirements through in-service training that is offered locally and pass with predetermined course requirements.
• This position requires certification in cardiopulmonary resuscitation with Automatic External Defibrillator (AED) training.
• This position requires the incumbent to obtain and maintain Advanced Medical Priority Dispatch System certification.
• This position requires the incumbent to obtain and maintain Telecommunication II certification.
• This position requires the incumbent to obtain and maintain Texas Crime Information Center (TCIC) and National Crime Information (NCIC) training.
• This position requires the incumbent to obtain and maintain DoD Hazardous Materials Awareness certification.
• This position requires the incumbent to maintain Continuing Dispatch Education (CDE) requirements.
• This position has been designated "Mission Essential". In the event of severe weather conditions or other such emergency type situations the incumbent is required to report to work or remain at work as scheduled to support mission operations.
• The work is performed in a highly stressful, restricted office environment.
• Position is subject to recall to duty, and incumbent must maintain a functioning telephone at their residence to aid in contact during recall/emergency situations.
• This position requires shift work to provide coverage on evenings, weekends, holidays, or special situations. Employee shifts are rotated on a regularly scheduled basis.
• A one year probation to assess your ability to perform supervisory duties is required unless previously completed.
• Incumbent must be able to obtain and maintain access to criminal justice information systems.

Qualifications

Who May Apply: Only applicants who meet one of the employment authority categories below are eligible to apply for this job. You will be asked to identify which category or categories you meet, and to provide documents which prove you meet the category or categories you selected. See Proof of Eligibility for an extensive list of document requirements for all employment authorities.

• 30 Percent or More Disabled Veterans
• Current Department of Army Civilian Employees
• Current Department of Defense (DOD) Civilian Employee (non-Army)
• Domestic Defense Industrial Base/Major Range and Test Facilities Base Civilian Personnel Workforce
• Interagency Career Transition Assistance Plan
• Land Management Workforce Flexibility Act
• Military Spouses, under Executive Order (E.O.) 13473
• Non-Appropriated Fund Instrumentality (NAFI)
• Non-Department of Defense (DoD) Transfer
• People with Disabilities, Schedule A
• Priority Placement Program, DoD Military Reserve (MR) and National Guard (NG) Technician Eligible
• Priority Placement Program, DoD Military Spouse Preference (MSP) Eligible
• Priority Placement Program, DoD MR and NG Preference Eligible Tech Receiving Disability Retirement
• Priority Placement Program, DoD Retained Grade Preference Eligible
• Reinstatement
• Veterans Employment Opportunity Act (VEOA) of 1998
• Veterans Recruitment Appointment (VRA)

In order to qualify, you must meet the experience requirements described below. Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religious; spiritual; community; student; social). You will receive credit for all qualifying experience, including volunteer experience. Your resume must clearly describe your relevant experience; if qualifying based on education, your transcripts will be required as part of your application. Additional information about transcripts is in this document .

Specialized Experience: One year of specialized experience which includes interrogate callers to determine the problem and the nature of emergency calls; refer non-emergency callers to appropriate civilian and governmental agencies; and dispatch a variety of emergency response units. This definition of specialized experience is typical of work performed at the next lower grade/level position in the federal service (GS-08).

You will be evaluated on the basis of your level of competency in the following areas:

• Decision Making
• Leadership
• Manages and Organizes Information
• Stress Tolerance

Time in Grade Requirement: Applicants who have held a General Schedule (GS) position within the last 52 weeks must have 52 weeks of Federal service at the next lower grade or equivalent (GS-08).

Education

Some federal jobs allow you to substitute your education for the required experience in order to qualify. For this job, you must meet the qualification requirement using experience alone -- no substitution of education for experience is permitted.

Additional information

• Male applicants born after December 31, 1959, must complete a Pre-Employment Certification Statement for Selective Service Registration.
• You will be required to provide proof of U.S. Citizenship.
• This position requires a 1 year probationary period during which the agency evaluates your fitness and whether your continued employment advances the public interest. In making this determination, the agency may consider your performance and conduct; agency needs and interests; whether your continued employment supports organizational or Government goals; and whether it promotes the efficiency of the Federal service. Continued employment requires written certification that it advances the public interest.
• Direct deposit of pay is required.
• Selection is subject to restrictions resulting from Department of Defense referral system for displaced employees.
• If you have retired from federal service and you are interested in employment as a reemployed annuitant, see the information in the Reemployed Annuitant information sheet.
• This is a(n) Installations Career Field position.
• Multiple positions may be filled from this announcement.
• Salary includes applicable locality pay or Local Market Supplement.
• When you perform a Civilian Permanent Change of Station (PCS) with the government, the Internal Revenue Service (IRS) considers the majority of your entitlements to be taxable. Visit https://www.dfas.mil/civilianemployees/civrelo/Civilian-Moving-Expenses-Tax-Deduction/ for more information.
• Permanent Change of Station (PCS) allowances may be authorized, subject to the provisions of the Joint Travel Regulations and an agency determination that a PCS move is in the Government Interest.
• Recruitment and relocation incentives MAY be authorized.
• Salary negotiations for those candidates who are new to Federal service MAY be authorized.
• Student loan repayment MAY be authorized.
• Credit for Prior Non-Federal Work Experience and Certain Military Service for Determining Annual Leave Accrual Rate MAY be authorized.