Field Service Representative

PDS Defense, Inc. is seeking a Corporate Jet Remote Field Service Representative. Job ID#217592

Job Description:

We currently have an immediate opening for a Field Service Representative, based in Columbus, OH, USA reporting to a Manager, Fleet Operators and Service Program Management.

In your role, you will:

• Support customer in integrating business aircraft into their operations, ensuring safety, efficiency, and cost-effectiveness.
• Provide robust troubleshooting support to assist customers in resolving technical issues effectively.
• Prioritize and escalate technical or operational concerns within both the customer's organization and client.
• Provide informal training and share technical, operational, and logistical insights related to aircraft operation and maintenance.
• Keep management informed of key operational and maintenance issues affecting customer aircraft.
• Identify opportunities to enhance customer procedures and operations involving aircraft.
• Encourage customers to implement client -recommended actions that improve product performance and satisfaction by share Airworthiness Directives (AW), Service Bulletins (SBs), and other relevant Bombardier documentation to clarify intent and highlight operational enhancements.
• Deliver reports in line with established schedules and requirements.
• Lead or support field teams during modification retrofits, product upgrades, and damage repairs at customer facilities or service centers.
• Navigate and utilize internal customer support and in-service processes effectively.
• Identify and escalate recurring fleet issues to Technical Services for potential product improvements.
• Participate in customer meetings, including fleet reliability and operational reviews.
• Travel to service facilities as needed to oversee complex troubleshooting or upon customer request.

How to thrive in this role?

• You have at least 5 years of aviation maintenance experience
• You have at least 2 years of experience with products (Global 5000 / 6000 series, Global 7500, Challenger 300/350 series, and Challenger 605/650 series)
• You have strong aircraft troubleshooting skills
• You have computer skills necessary to learn and/or operate word processing, spreadsheet, database, email, and web-based applications
• You have interpersonal skills necessary to work effectively with a variety of individuals, departments, organizations, and regulatory agencies
• You have business writing skills necessary to create various reports and correspondence
• You have the ability to travel
• You are an EASA or FAA licensed Airframe & Powerplant mechanic - preferred
• Be self-driven and have a problem-solver attitude

Benefits offered to vary by the contract. Depending on your temporary assignment, benefits may include direct deposit, free career counseling services, 401(k), select paid holidays, short-term disability insurance, skills training, employee referral bonus, affordable medical coverage plan, and DailyPay (in some locations). For a full description of benefits available to you, be sure to talk with your recruiter.

Military connected talent encouraged to apply.

VEVRAA Federal Contractor / Request Priority Protected Veteran Referrals / Equal Opportunity Employer / Veterans / Disabled

To read our Candidate Privacy Information Statement, which explains how we will use your information, please visit http://www.tadpgs.com/candidate-privacy/ or https://pdsdefense.com/candidate-privacy/

The Company will consider qualified applicants with arrest and conviction records in accordance with federal, state, and local laws and/or security clearance requirements, including, as applicable:

• The California Fair Chance Act
• Los Angeles City Fair Chance Ordinance
• Los Angeles County Fair Chance Ordinance for Employers
• San Francisco Fair Chance Ordinance