Lead Field Office Technician

MANTECH seeks a motivated, career and customer-oriented Lead Field Office Technician to join our CASTLE-NET Program team. This is a remote position .

Be a part of an agile team to provide the U.S Army Corps of Engineers (USACE) OCIO/G-6 with agile, innovative, customer focused, and cost-effective integrated enterprise IT support services in support of the USACE vision of engineering solutions for the Nation's toughest challenges.

Responsibilities include but are not limited to:

• Providing on-site technical support and assistance by deploying to CASTLE-NET program field offices for IT infrastructure and end-user device wellness checks.
• Providing technical leadership on major tasks or technology assignments while directing and controlling field activities for assigned areas.
• Directing and controlling field activities for assigned areas to ensure all technical requirements and project objectives are met.
• Functioning as a technical expert across multiple project assignments to deliver world-class IT services and responsive customer support.
• Delivering vital solutions that strengthen the IT foundation with secure, innovative, and modernized technological solutions for the USACE.
• Interfacing with senior management to discuss methods and staffing to ensure technical requirements and mission goals are achieved.
• Establishing goals and plans that meet project objectives while supervising team members as necessary.

Minimum Qualifications:

• Bachelor's degree with 10+ years of experience in IT and field/user support roles; or an Associate degree with 12+ years of experience; or 14+ years of relevant experience.
• Possesses and applies comprehensive knowledge across key tasks and high-impact assignments within the IT domain.
• Excellent technical knowledge of hardware, software, and network troubleshooting, including experience with IT equipment setup and maintenance.
• Proficiency in remote support tools and ticketing systems with a willingness to travel extensively for field office support.
• Possess and maintain relevant certifications such as CompTIA A+ or Microsoft Certified: Modern Desktop Administrator.
• Must maintain a DoD 8140 IAT Level II certification to meet security and baseline requirements.

Preferred Qualifications:

• Familiarity with the USACE IT environment, regulatory requirements, and specific IT best practices.

Clearance Requirements:

• Must possess a Secret security clearance prior to starting this position.

Physical Requirements:

• The person in this position must be able to travel 75% of the time.