Customer Success Engineer II - Field Integration & Exercise Supp

The Opportunity
The Customer Success Engineer II - Field Integration & Exercise Support is a field-first technical role responsible for deploying, integrating, and sustaining NexTech Solutions' COMPASS and Mantle platforms during customer test events and/or live operational exercises, while also supporting customer engagements, demonstrations, and product renewals. This position operates in two primary modes:

• 60% Field Integration / Exercise Support - Forward-deployed support of live exercises, test events, and operational demonstrations
• 40% Customer Success & Pre-Sales Support - Supporting Sales Directors with technical demos, proof-of-concepts, and customer adoption/renewals

The ideal candidate identifies first as a field engineer/operator, thrives in high-tempo environments, and can also engage customers to ensure successful product adoption and expansion.

A critical component of this role is the ability to operate within and integrate into containerized, Kubernetes-based environments, which are foundational to modern command-and-control and ISR architectures (including platforms such as Anduril Lattice and Army Next Generation C2 ecosystems). The engineer must be capable of deploying, configuring, and troubleshooting COMPASS within these environments to ensure reliable performance in complex, distributed systems.

Key Responsibilities

Field Integration & Exercise Support (Primary Focus - ~60%)

• Deploy, configure, and operate COMPASS and Mantle during live exercises, demonstrations, and operational test events
• Serve as the on-site technical lead during multi-week exercises, responsible for system performance, uptime, and integration success
• Integrate products into systems-of-systems environments, including ISR platforms, TAK ecosystems, and tactical networks
• Troubleshoot issues across networking, compute, containerized services, and data flows in dynamic or degraded (DDIL) environments
• Rapidly adapt to evolving mission requirements and architectures during live operational events
• Represent NexTech Solutions in front of operational users, integrators, and government stakeholders in field environments

Customer Success & Pre-Sales Support (~40%)

• Support Sales Directors (Compass and Mantle) in technical demonstrations, discovery sessions, and proof-of-concepts
• Assist in new customer engagements by configuring and showcasing real-world use cases aligned to mission needs
• Support renewals and expansion efforts by ensuring customers are successfully adopting and utilizing COMPASS and Mantle
• Deliver hands-on training for both technical and non-technical users
• Translate customer requirements into practical configurations and deployment approaches

Kubernetes & Containerized Environment Integration (Required Capability)

• Deploy and integrate COMPASS within Kubernetes-based environments using operator-level tools and workflows
• Configure and troubleshoot:
  o Pods, services, and networking
  o Containerized application deployments
  o Data flows between COMPASS and other platform components
• Support integration into modern C2 and ISR ecosystems (e.g., Anduril Lattice, NGC2 architectures) where Kubernetes is the baseline
• Use tools such as kubectl, Helm, and container registries to deploy, validate, and troubleshoot systems
• Diagnose issues across:
  o Application layer (COMPASS/Mantle services)
  o Container orchestration layer (Kubernetes)
  o Underlying infrastructure and network

Product Feedback & Continuous Improvement

• Capture insights from field exercises and customer engagements to inform Product and Engineering roadmaps
• Develop and refine technical playbooks, best practices, and documentation based on real-world deployments
• Identify repeatable patterns to improve scalability of deployments and customer onboarding

Travel: 60-75% (episodic, primarily CONUS-focused); Frequent travel to support week-to-month-long exercises and operational events. When not deployed, role transitions to remote/hybrid customer success and pre-sales support. Candidates must be comfortable with extended time on-site and high operational tempo