Job Requirements
Chantilly, VA
Top Secret/SCI Polygraph Unspecified
Career Level not specified
Salary not specified
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Job Description
MANTECH seeks a motivated, career and customer-oriented IT Support Specialist to join our team working in Chantilly, VA. This is an onsite position.
Responsibilities include but are not limited to:
Minimum Qualifications:
Preferred Qualifications:
Clearance Requirements:
Physical Requirements:
Responsibilities include but are not limited to:
- Serve as the primary point of contact for technical issues via phone, email, and live chat.
- Log all service requests in the ITSM ticketing system, ensuring accurate categorization and prioritization.
- Attempt first-call resolution by providing basic troubleshooting instruction to the customer.
Minimum Qualifications:
- High School Diploma or equivalent education
- 3+ years of experience providing clerical and/or customer services support to DoD employees
- Must acquire CompTIA Security+ or another DoD 8570 baseline IAT 2 certification within 6 months from hire
Preferred Qualifications:
- Prior experience using ServiceNow ticketing platform.
Clearance Requirements:
- Must be a U.S. Citizen and possess a current or active TS/SCI clearance with the ability to pass a polygraph
Physical Requirements:
- The person in this position must be able to remain in a stationary position 50% of the time.
- Occasionally move about inside the office to access file cabinets, office machinery, or to communicate with co-workers, management, and customers, via email, phone, and or virtual communication, which may involve delivering presentations.
group id: RTX14564a
