Senior Field Office Technician

MANTECH seeks a motivated, career and customer-oriented Senior Field Office Technician to join our CASTLE-NET Program team. This is a remote position .

Be a part of an agile team to provide the U.S Army Corps of Engineers (USACE) OCIO/G-6 with agile, innovative, customer focused, and cost-effective integrated enterprise IT support services in support of the USACE vision of engineering solutions for the Nation's toughest challenges.

Responsibilities include but are not limited to:

• Providing on-site technical support and assistance by deploying to CASTLE-NET program field offices for IT infrastructure and end-user device wellness checks.
• Conducting network performance evaluations, checking conference room equipment, and supporting end-user devices while ensuring compliance with USACE IT policies.
• Planning and leading major technology assignments while evaluating performance results to recommend changes affecting project success.
• Assisting with IT equipment disposal training and supporting onsite personnel with IT issue ticketing and documentation.
• Functioning as a technical expert across multiple project assignments to deliver world-class IT services and responsive customer support.
• Delivering vital solutions that strengthen the IT foundation with secure, innovative, and modernized technological solutions.
• Working with all stakeholders to ensure complete and functioning systems that meet all mission requirements while supervising others as required.

Minimum Qualifications:

• Bachelor's degree in IT, Computer Science, or related field; or an Associate degree with 10+ years of experience; or 12+ years of total relevant experience.
• Possess 8+ years of experience in IT and/or field/user support roles with progressively responsible experience.
• Comprehensive technical knowledge across key tasks and high-impact assignments, including hardware, software, and network troubleshooting.
• Proficiency in remote support tools and ticketing systems with a willingness to travel extensively for field missions.
• Possession of relevant certifications such as CompTIA A+ or Microsoft Certified: Modern Desktop Administrator.
• Must maintain a DoD 8140 IAT Level II certification and remain current with industry trends in network engineering.

Preferred Qualifications:

• Familiarity with the USACE IT environment, regulatory requirements, and primary compliance automation tools.

Clearance Requirements:

• Must possess a Secret security clearance prior to starting this position.

Physical Requirements:

• The person in this position must be able to travel 75% of the time.