MANAGEMENT CASE ANALYST

Duties

• You will serve as the Casualty Assistance Calls (CACO) case management analyst supporting the Casualty Assistance Calls and the Funeral Honors Support (CACP/FHS) programs.
• You will manage and analyze casualty cases for the Casualty Assistance Calls Program, assessing progress, and ensuring eligible beneficiaries receive all entitled survivor benefits.
• You will establish functions and best practices for cost reductions to ensure fiscal compliance.
• You will liaise with next of kin and beneficiaries to explain survivor benefits, obtain necessary authorizations, and forward documents for processing.
• You will ensure appropriate Funeral Honors details for deceased active duty, retired and veteran military members are provided under the CNRSW area of responsiblity.
• You will arrange and schedule appropriate full or partial military funeral honors including religious services for all eligible retirees, veterans and active duty service members.
• You will maintain databases for deceased cases, very seriously ill or injured service members, family and survivor benefits payouts.
• You will conduct data entry into the Defense Casualty Information Processing System (DCIPS) and monitoring survivor benefits for timely database input.

Requirements

Conditions of employment

• Must be a US Citizen.
• Must be determined suitable for federal employment.
• Must participate in the direct deposit pay program.
• New employees to the Department of the Navy will be required to successfully pass the E-Verify employment verification check. To learn more about E-Verify, including your rights and responsibilities, visit e-verify.gov
• Within the Department of Defense (DoD), the appointment of retired military members within 180 days immediately following retirement date to a civilian position is subject to the provisions of 5 United States Code 3326.
• Males born after 12-31-59 must be registered for Selective Service.
• You will be required to obtain and maintain an interim and/or final security clearance prior to entrance on duty. Failure to obtain and maintain the required level of clearance may result in the withdrawal of a job offer or removal.

Qualifications

Your resume must also demonstrate at least one year of specialized experience at or equivalent to the GS-7 grade level or pay band in the Federal service or equivalent experience in the private or public sector. Specialized experience must demonstrate the following:

Applying comprehensive subject matter expertise in Casualty and Funeral Honors programs, survivor benefits, DCIPS reporting, and the Navy Goldstar Program;

Instructing large groups of officer and enlisted personnel while providing technical guidance to Commanding Officers to ensure accurate next-of-kin notifications;

Evaluating complex case files and developing program efficiency improvements to be presented to senior leadership;

Managing seamless warm handoffs for bereaved families to ensure they receive compassionate and professional support throughout the process; and

Executing Government Purchase Card GPC funding obligations and participating in mass casualty contingency operations with flexible on-call availability.

Additional qualification information can be found from the following Office of Personnel Management website:

Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., professional, philanthropic, religious, spiritual, community, student, social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment.

Education

In lieu of specialized experience, you may qualify with the following education or combination of both education and experience:For the GS-9:

• Successful completion of a master's or equivalent graduate degree;
• Successful completion of two full years of progressively higher-level graduate education leading to a master's degree;
• Successful completion of an LL.B. or J.D. that is related to the position being filled. See .

A transcript must be submitted with your application if qualifying using education. See Required Documents for additional information.

Additional information

This announcement uses the Defense Industrial Base, Major Range and Test Facilities direct hire authority to recruit and appoint qualified candidates to certain positions in the competitive service.

This position is covered by the Department of Defense Priority Placement Program.

Several vacancies may be filled.

A tentative offer of employment will be rescinded if the selectee fails to meet the pre-employment requirements, including failure to report to any of the scheduled appointments.

Federal annuitant information: The selection of an annuitant is subject to the Department of Defense and Department of the Navy policy on the employment of annuitants. Policy information may be found at: .

Veteran's preference does not apply when selecting individuals under this specific hiring authority. However, if you claim veteran's preference, you will be required to submit supporting documentation with your application as described in the Required Documents section below.

Some travel outside San Diego and within the Southwest region is necessary to attend training or attend conferences. Some travel outside the region may be required.

You will work in an office and not be exposed to unusual risks. The work is primarily sedentary, although some slight physical effort may be required. The work can be psychologically demanding and stressful during short periods of heavy workload.