INFORMATION TECHNOLOGY SPECIALIST (SYSANALYSIS)

Duties
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As a INFORMATION TECHNOLOGY SPECIALIST (SYSANALYSIS) at the GS-2210-12 some of your typical work assignments may include:

• Serves as a System/Business Analyst, providing advanced technical expertise in the analysis, design, integration, support, and optimization of enterprise information systems.
• Performs complex troubleshooting and root cause analysis across O365 services, integrated applications, and other applications, resolving technical issues and coordinating corrective actions with developers, cloud engineers, and cybersecurity personnel.
• Collaborates extensively with stakeholders, including program managers, mission/business process owners, cybersecurity teams, and technical specialists, to ensure that system solutions incorporate required security controls, follow Zero Trust principles, and comply with federal mandates such as Risk Management Framework (RMF).
• Conducts meetings and provides briefings on assigned aspects of IT system design with MILDEP/DSCA/DFAS/SA customers to review design proposals, compatibility with requirements, priorities, and interface capabilities and provides production support assistance to resolve emergent critical issues for resolution of Helpdesk/Customer Service tickets.
• Serves as the technical Subject Mater Expert (SME) for the agency's implementation of the ServiceNow Platform, providing technical expertise in the configuration, administration, and sustainment of the platform environment.
• Performs complex troubleshooting and root-cause analysis across the ServiceNow environment, working closely with the manufacturer, module product owners/SMEs, and the platform application developers to coordinate and resolving issues related to workflows, integrations, access controls, and system performance.
• Incumbent assists in planning and implementing platform upgrades, maintaining/auditing license utilization and future needs, system integrations, and enhancements by estimating level of effort, identifying dependencies, and supporting project timelines.

Requirements
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Conditions of employment

• Must be a U.S. citizen
• Males born after 12-31-59 must be registered for Selective Service http://www.sss.gov
• Resume and supporting documents (See How To Apply)
• Suitable for Federal employment, determined by a background investigation
• May be required to successfully complete a probationary period
• Work Schedule: Fulltime
• Overtime: Occasionally
• Tour of Duty: Flexible
• Recruitment Incentives: May be Authorized
• Fair Labor Standards Act (FLSA): Exempt
• Financial Disclosure: Not Required
• Telework Eligibility: This position is telework eligible
• Drug tested position: Yes
• The employee must be able to obtain and maintain Noncritical-Sensitive/Secret security clearance.
• The employee may be required to work other than normal hours, which may include evening, weekends, and/or holidays and/or overtime.
• Work may require travel away from the normal duty station on military or commercial aircraft.

Qualifications

You may qualify at the GS-12, if you fulfill the following qualifications:

One year of specialized experience equivalent to the GS-11 grade level in the Federal service:

• Serving as System/Business Analyst providing technical expertise in the analysis, design, integration , support and optimization of O365, O365 architecture (intranet/extranet), SharePoint Online, Power Platform, or front-end web development technologies such as HTML, PowerBI, JavaScript/TypeScript, ASP.NET;
• Designing and building responsive O365 applications and solutions;
• Performing operations or sustainment of the ServiceNow Platform in support of the interface, navigation and core application, or access control capabilities;
• Performing ServiceNow administration and configuration including the ability to manage data, reporting, troubleshooting, basic maintenance, and monitoring of the platform.

Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religious; spiritual; community, student, social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience.
GS-5 through GS-15 (or equivalent): For all positions individuals must have IT-related experience demonstrating each of the four competencies listed below. The employing agency is responsible for identifying the specific level of proficiency required for each competency at each grade level based on the requirements of the position being filled.

Attention to Detail - Is thorough when performing work and conscientious about attending to detail.

Customer Service - Works with clients and customers (that is, any individuals who use or receive the services or products that your work unit produces, including the general public, individuals who work in the agency, other agencies, or organizations outside the Government) to assess their needs, provide information or assistance, resolve their problems, or satisfy their expectations; knows about available products and services; is committed to providing quality products and services.

Oral Communication - Expresses information (for example, ideas or facts) to individuals or groups effectively, taking into account the audience and nature of the information (for example, technical, sensitive, controversial); makes clear and convincing oral presentations; listens to others, attends to nonverbal cues, and responds appropriately.

Problem Solving - Identifies problems; determines accuracy and relevance of information; uses sound judgment to generate and evaluate alternatives, and to make recommendations.

and

Specialized Experience for GS-7 (or equivalent) and Above: Positions at GS-7 (or equivalent) and above require one year of specialized experience at the next lower GS-grade (or equivalent). Specialized experience is experience that has equipped the applicant with the particular competencies/knowledge, skills, and abilities to successfully perform the duties of the position and is typically in or related to the work of the position to be filled. Such experience is typically gained in the IT field or through the performance of work where the primary concern is IT. The employing agency is responsible for defining the specialized experience based on the requirements of the position being filled.

Education

Substitution of education may not be used in lieu of specialized experience for this grade level.

Incumbent must attain DoW Security Cooperation Workforce (SCW) Certification and complete related continuous learning requirements in accordance with the National Defense Authorization Act (NDAA) 2017, Title 10 United States Code, Section 384, and Security Cooperation Workforce Certification Program 2.0 requirements. Incumbent must complete DoW SCW Basic-level certification courses within one year. Requirements for Proficiency Level 1 - At least 1 year of successful SC work experience with a performance appraisal rating of 3 or better. Incumbent must complete DoW SCW Foundational level certification requirements within one year of entering the SC position. In addition, 40 hours of continuing education (CUE) every two years. (This position is coded as a support enabler position at the foundational level for certification requirements (SC4D1)).

Incumbent must obtain and sustain DoW 8149.03 Cyber Workforce Framework training and certification standards. (Cyber workforce codes: 641 - Systems Requirements Planner (Intermediate), 411 - Technical Support Specialist (Intermediate)). Employees will be required to sign a Statement of Understanding regarding the certification requirement and maintain the required certification as a condition of employment.

Additional information

Re-employed Annuitant: This position does not meet criteria for re-employed annuitant. The DoD criteria for hiring Reemployed Annuitants can be found at: https://www.esd.whs.mil/Portals/54/Documents/DD/issuances/140025/140025_vol300.PDF?ver=LQ7feWw-8-5DI2tceUpmgA%3d%3d

All applicants must meet qualifications and eligibility criteria by the closing date of the announcement.

Interagency Career Transition Assistance Programs ( ICTAP eligibility ) : This program applies to employees who have been involuntarily separated from a Federal service position within the competitive service or Federal service employees whose positions have been deemed surplus or no longer needed. To receive selection priority for this position, you must: 1) meet ICTAP eligibility criteria; 2) be rated well-qualified for the position; Well qualified is defined as possessing the type and quality of experience that exceeds the positions minimum qualifications. and 3) submit the appropriate documentation to support your ICTAP eligibility. For more information:
https://www.opm.gov/policy-data-oversight/workforce-restructuring/employee-guide-to-career-transition/

Military Spouse Preference : If you are entitled to military spouse preference, in order to receive this preference you must choose the spousal eligibility in your application package referencing MSP Military Spouse Preference. Your preference entitlement will be verified by the employing agency. If you are claiming military spouse preference and qualified for the position, your name will be placed below preference eligible veteran candidates and above non-preference candidates on a list sent to the hiring manager for employment consideration. To claim Military Spouse Preference (MSP) please complete the Military Spouse PPP Self-Certification Checklist , save the document and attach it to your application package.

Priority Placement Program (PPP) DoD Retained Grade Preference (RGP): In order to receive this preference, you must choose to apply using the "Priority Placement Program, DoD Retained Grade Preference (RGP)" eligibility. If you are claiming RGP and are determined to be Well Qualified (score of 85 or above) for the position, you will be referred to the hiring manager as a priority applicant. Information and required documentation for claiming MSP may be found at the General Applicant Information and Definitions link below. To be eligible as a RGP, you must submit the following supporting documents with your application package: a signed Retained Grade PPP Self-Certification Checklist ( DD3145-1 (whs.mil) ); a copy of your Notification of Personnel Action (SF-50) effecting the placement in retained grade status; or a copy of the notification letter you received regarding the RIF or classification downgrade.