Software Engineer

Job Description
We are seeking an experienced Software Engineer to join our team! This program delivers engineering services on the ServiceNow platform. You should have a bachelor’s or master’s degree with at least sixteen (16) years of relevant experience, including a minimum of five (5) years of hands-on experience developing ServiceNow products.


Required Skills
The Software Engineer will support the team in the following activities (including but not limited to) in support of the customer’s Enterprise ServiceNow Platform:

Involved in the planning of system and development deployment as well as responsible for meeting software compliance standards
Maintain and add new capabilities to the core ServiceNow platform to enhance functionality for tenants
Develop, test and deploy updates to ServiceNow based on customer requirements
Customize and configure ServiceNow applications and facilitate rollout of new applications and modules; configure Application User Interface and configure workflow
Collaborate effectively with ServiceNow System Engineers and developers to develop solutions and handle general updates and configuration changes/requests
Identify system deficiencies and recommend solutions
Maintenance and continuous improvements of the processes, standards, policies, working methods and tools
Ensure appropriate tools and processes are in place to have a development/production environment that is reliable and reproducible
Ensure tool configuration consistency across Development, Testing, Integration, and Production environments
Participate in on-going production support and end user support
Document testing and maintenance of system corrections
Research, understand, and develop using new technologies and standards as needed
Research, design, develop and/or modify enterprise-wide systems and/or applications software
Involved in planning of system and development deployment as well as responsible for meeting software compliance standards
Evaluate interface between hardware and software, operational requirements, and characteristics of overall system
Strong understanding of ServiceNow Development Platform including, but not limited to ITSM, ITOM, SPM, HR Module, Customer Service Management (CSM), Asset Management, Change Management, Customer Development, etc
Proven significant success developing ServiceNow products using JavaScript and other coding applications
Database Administration (Oracle or MySQL) experience
Ability to efficiently and appropriately estimate work effort requirements
Ability to communicate effectively through written and verbal methods
Ability to handle multiple tasks and meet deadlines
Ability to work independently and in a team environment
Able to adapt to a constantly changing environment
Aptitude and willingness to work with variety of newer emerging technologies/tools as opportunities demand
Ability to deliver enhance functionality, aid with new implementations, and provide continuous support within the scheduled time while preserving system integrity required
High degree of initiative, creativity, and technical ability to function on this team required
Ability to identify issues and implement corrective actions
Should work toward achieving ServiceNow Certified System Administrator (CSA) cert while on task

Desired Skills
ServiceNow Certified System Administrator (CSA)
IT project management experience; familiar with Scrum, Lean, Agile, and DevOps
Experience with Java, Ruby, DevOps, and DevSecOps