Job Requirements
Remote
Secret Polygraph Unspecified
Career Level not specified
$110,000 - $150,000
Job Description
GovCIO is currently hiring for a SME System Administrator to support the design, development, and maintenance of mission-enabling applications for the U.S. Coast Guard. This is a remote position.
Responsibilities
As a System Administrator SME, you will support the rapid delivery of functional applications and automated workflows in accordance with the Software Lifecycle Management Plan (SLMP). Core responsibilities include:
Qualifications
High School with 10+ years (or commensurate experience)
Required Skills & Experience
Clearance Required: Active Secret Clearance
Preferred Skills & Experience
Posted Salary Range
USD $110,000.00 - USD $150,000.00 /Yr.
Responsibilities
As a System Administrator SME, you will support the rapid delivery of functional applications and automated workflows in accordance with the Software Lifecycle Management Plan (SLMP). Core responsibilities include:
- Provide high-level end-user support for USCG ServiceNow users, serving as a subject matter expert for platform functionality and troubleshooting.
- Respond to and resolve customer-reported incidents within established SLA requirements to maintain operational readiness.
- Follow up with users to ensure customer satisfaction and verify that technical solutions meet mission needs.
- Collect and document requirements for enhancement requests, translating user feedback into actionable technical specifications for the development team.
- Identify and document system defects, coordinating with engineering teams to prioritize and deploy fixes.
- Execute the full SDLC utilizing diverse methodologies, including Scrum, Agile, DevSecOps, Lean, and Waterfall, ensuring ServiceNow releases are delivered on schedule.
- Minimize technical debt by applying ServiceNow best practices and platform governance to ensure "out-of-the-box" alignment.
- Maintain cybersecurity compliance by managing ServiceNow configurations that conform to USCG system security requirements and federal data protection standards.
- Provide technical insights regarding ServiceNow platform capabilities, governance models, and digital transformation strategies.
Qualifications
High School with 10+ years (or commensurate experience)
Required Skills & Experience
- Demonstrated experience administering the ServiceNow platform in a large-scale enterprise environment.
- Proven ability to execute the SDLC using modern frameworks such as Agile, DevOps, or DevSecOps in a mission-critical environment.
- Experience securing ServiceNow applications in accordance with USCG, DoD, DHS, or federal cybersecurity policies.
- Proficiency in incident management, including tracking, documentation, and resolution within a formal ticketing system.
- Strong communication skills with the ability to participate in technical discussions and translate requirements between stakeholders and engineering teams.
- Ability to manage tasks in a fast-paced environment, focusing on platform scalability and operational readiness.
Clearance Required: Active Secret Clearance
Preferred Skills & Experience
- Experience supporting U.S. Coast Guard or Department of Homeland Security (DHS) programs.
- Knowledge of ServiceNow Governance or the Common Service Data Model (CSDM).
- ServiceNow Certifications (e.g., Certified System Administrator).
- Familiarity with enterprise IT governance and hybrid cloud integration.
- Strong analytical, problem-solving, and continuous improvement mindset.
Posted Salary Range
USD $110,000.00 - USD $150,000.00 /Yr.
group id: 10384469
After the acquisition of Salient CRGT, we're excited to introduce the new GovCIO. As we evolve towards our next phase as a company, we’ve refreshed our brand to better position ourselves in the government marketplace.
