Job Requirements
Stennis Space Center, MS
Top Secret/SCI Polygraph not specified
Early Career (2+ yrs experience)
$70,000 - $100,000
Job Description
TEKsystems is looking for a Network Problem Management Specialist with a Top Secret Clearance to support a government client at Stennis Space Center in Mississippi. The Department of Homeland Security (DHS) has a continuing requirement for the continued operations, maintenance and evolution of the Homeland Secure Data Network (HSDN) and the Classified Local Area Network (C-LAN). Supporting the management team, the selected individual will be responsible for providing monitoring of customer network data, applications, and operational architecture through a 24/7 Operating Center environment to ensure Service Level Agreements are met.
Primary Responsibilities
- Working with Telco providers, LECs, and customers in troubleshooting circuit and data issues.
- Answering queries by telephone and e-mail in support of customer hardware, software, network, and telecommunication systems and execution of network procedures.
- Provide operational support for all network components and conducts problem determinations, escalations and provides problem resolution
- Monitoring, installation, modification, testing and servicing of network equipment.
- Assisting and training lower level support employees
- Resolving networking/customer related concerns and issues
- Supporting engineers in troubleshooting network instability
- Communicating to customers and leadership of any impact to operational continuity
- Possessing a comprehensive understanding of network and device relationships
- Ability to effectively balance priorities and customer needs during periods of outages or moments of degradation of services
Qualifications:
- Top Secret Clearance with active/eligible SCI
- Experience with Network Monitoring Tool Suites (Solar Winds, WireShark, Whats Up Gold, Spice Works, etc.)
- Experience with ITSM Ticketing, documentation, procedure (Remedy, ServiceNow, etc.)
- Cisco Layer 2 Troubleshooting Experience
- Proven capacity to provide professional customer service in a 24 x 7 operational environment
- Understanding of the OSI model and configuration of routing protocols such as EIGRP, OSPF, MPLS, and BGP
- Familiarity with various network types including LANs, WANs, WLANs, SANs, and VoIP networks
- CCNA, CCNP, or JNCIA nice to have
*Panama Shift Schedule 10-12 Hour Shift Patterns*
Primary Responsibilities
- Working with Telco providers, LECs, and customers in troubleshooting circuit and data issues.
- Answering queries by telephone and e-mail in support of customer hardware, software, network, and telecommunication systems and execution of network procedures.
- Provide operational support for all network components and conducts problem determinations, escalations and provides problem resolution
- Monitoring, installation, modification, testing and servicing of network equipment.
- Assisting and training lower level support employees
- Resolving networking/customer related concerns and issues
- Supporting engineers in troubleshooting network instability
- Communicating to customers and leadership of any impact to operational continuity
- Possessing a comprehensive understanding of network and device relationships
- Ability to effectively balance priorities and customer needs during periods of outages or moments of degradation of services
Qualifications:
- Top Secret Clearance with active/eligible SCI
- Experience with Network Monitoring Tool Suites (Solar Winds, WireShark, Whats Up Gold, Spice Works, etc.)
- Experience with ITSM Ticketing, documentation, procedure (Remedy, ServiceNow, etc.)
- Cisco Layer 2 Troubleshooting Experience
- Proven capacity to provide professional customer service in a 24 x 7 operational environment
- Understanding of the OSI model and configuration of routing protocols such as EIGRP, OSPF, MPLS, and BGP
- Familiarity with various network types including LANs, WANs, WLANs, SANs, and VoIP networks
- CCNA, CCNP, or JNCIA nice to have
*Panama Shift Schedule 10-12 Hour Shift Patterns*
group id: 10105424
