Job Requirements
Malibu, CA
Secret Polygraph Unspecified
Career Level not specified
Salary not specified
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Job Description
Service Desk Administrator - Malibu, CA - Active Secret Clearance Required!
SOC is seeking a Service Desk Administrator who will serve as the first point of contact for customers seeking technical assistance and provides increasing levels of escalation support for incidents.
Essential Duties:
Required Skills:
Required:
Employment Pre-requisites
The following requirements must be met to be eligible for this position: successful completion of a background investigation, and drug urinalysis.
SOC, a Day & Zimmermann company, is an Equal Opportunity Employer, EOE AA M/F/Vet/Disability.
#INDSOC
#DZFED
Estimated Min Rate: $31.50
Estimated Max Rate: $45.00
SOC is seeking a Service Desk Administrator who will serve as the first point of contact for customers seeking technical assistance and provides increasing levels of escalation support for incidents.
Essential Duties:
- Provide a friendly and professional point of contact for customers for any problems or concerns
- Perform independent troubleshooting of complex incidents
- Stage and configure end user workstations
- Maintain accurate inventory of assets and consumables
- Deliver prompt and professional service and response and timely resolution to all requests for services
- Handle incoming calls, walk in customers, and incoming tickets
- Liaise with wider team members to ensure ticket resolution
Required Skills:
- 3+ years of experience in hardware and software support
- 3+ years of experience with Windows desktop administration
- 3+ years of experience configuring and troubleshooting applications on Windows and/or MacOS
- Exceptional customer service and communication skills
- Exemplary attention to detail
- Ability to work under pressure and deal with challenging situations
- Ability to make decisions, take ownership and use your own initiative to resolve problems
- Experience creating technical documentation for IT processes
- Experience with ticket tracking systems
- Experience with direct customer interaction with providing training and support to end users
- Experience with Mobile Device Management (MDM) solutions is desired
Required:
- Active Secret clearance
- A degree in a relevant technical field or related experience. Industry technical certifications are desirable but not required.
Employment Pre-requisites
The following requirements must be met to be eligible for this position: successful completion of a background investigation, and drug urinalysis.
SOC, a Day & Zimmermann company, is an Equal Opportunity Employer, EOE AA M/F/Vet/Disability.
#INDSOC
#DZFED
Estimated Min Rate: $31.50
Estimated Max Rate: $45.00
group id: cxhlpand
Diversity is one of our core values as a Company, and it’s also something very personal and unique to each employee. Who better to tell our story of diversity than the people who are part of that story. “The Many Diverse Voices of Betterment” shares how our unique backgrounds and perspectives make us stronger, together, as a Company as a whole, and as individuals. Our diverse and inclusive culture and what diversity means at SOC and Day & Zimmermann is told through personal, unscripted first-person narratives.
