Training Compliance Officer - West

Description

The Training Compliance Officer (TCO) serves as the regional training authority for security officers assigned to our client's secure facility or regional area. The TCO is responsible for training initiatives and content related to onboarding, certifying, sustaining, and evaluating security officer performance to ensure compliance with our client's physical security standards and approved training requirements.

This role blends instruction, coaching, assessment, and operational partnership while maintaining close alignment with site leadership and the client's training program. The TCO will identify training related risks, escalate compliance concerns, and recommend corrective actions through appropriate leadership channels.

Key Responsibilities

• Perform duties aligned with approved policies, procedures, and contractual requirements
• Support compliance with client physical security, operational, and training standards
• Maintain accurate documentation and required records
• Identify risks, gaps, or deficiencies and escalate through appropriate leadership channels
• Represent CenCore professionally with internal and external stakeholders

Training

• Lead the planning, coordination, and execution of assigned training projects for physical security teams, ensuring alignment with company and client standards.
• Develop and implement comprehensive training strategies, including onboarding, certification, sustainment, and refresher activities
• Manage project timelines and deliverables, tracking progress and reporting status to the Training Program Manager
• Design and facilitate training content using approved curricula, multimedia, and instructional best practices
• Foster continuous improvement by analyzing training outcomes and incorporating feedback into future initiatives
• Support onboarding, certification, sustainment, or refresher activities at the site level as needed
• Maintain accurate documentation and training records, supporting compliance and audit requirements
• Conduct quality assurance reviews and audits to evaluate training effectiveness and compliance
• Evaluate performance, readiness, or program effectiveness
• Spend significant time in the field observing in-person on-the-job training (OJT) and officer performance
• Support audits, inspections, and compliance reviews
• Facilitate practical exercises, drills, and post-specific training activities
• Provide coaching and timely performance feedback
• Contribute to continuous improvement initiatives
• Utilize approved PowerPoint materials, job aids, SOPs, and training equipment

Assessment & Quality Assurance

• Conduct quality assurance reviews and audits to evaluate training effectiveness and compliance
• Evaluate and enhance certification processes to ensure officers are fully qualified for position readiness prior to independent assignment
• Review and update training materials and resources to ensure alignment with applicable policies, procedures, and standards
• Evaluate officer knowledge, skills, and behavioral readiness
• Identify performance gaps and recommend remediation or retraining
• Validate training completion and maintain accurate training records
• Support audits, compliance reviews, and site inspections
• Prepare and submit training-related documentation and audit artifacts as required

Sustainment & Continuous Improvement

• Track training completion across new hires, sustainment cycles, and new site activations
• Partner with site leadership and PMO to identify trends, risks, and training needs
• Contribute to continuous improvement initiatives related to training effectiveness and service quality