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User Support Specialist

VTG

Posted yesterday

Job Requirements

Reston, VA
Top Secret/SCI Polygraph
Career Level not specified
Salary not specified
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Job Description

Overview

VTG is seeking a User Support Specialist to support National Security customers.

What will you do?

  • Design, develop, troubleshoot, and debug complex software applications.
  • Passionate about programming, passionate about quality and enjoy communicating and working with end-users.
  • Work in a team environment.
  • Provide technical support for multiple applications (legacy and newly developed GOTS as well as COTS),
  • Build and maintain a deep understanding of functionality, configuration, and limitations of multiple applications.
  • Collaborate with application developers to identify and report defects, bugs, and other issues that impact application reliability and maintenance.

Do you have what it takes?

Required Qualifications:
  • Active TS/SCI with Polygraph
  • Minimum of three years of experience providing basic user and application administration support, including user account management and application configuration.
  • Associates and five or No degree and seven years related work experience.
  • Five years of experience drafting and maintaining technical systems documentation, especially in a custom software development context.
  • Five years of experience with workflow design and management.
  • Five years of experience performing user account administration and user access control.
  • Five years of experience with scripting languages; PowerShell or Bash scripting experience most valued.
  • Three years of experience triaging system errors for a database-driven information system.

Desired Qualifications:
  • 3 years of experience with SQL queries, Oracle DB experience and legacy applications / complex systems.
  • Familiarity with IT Service Management and Best Practices.
group id: RTL806649
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About Us
VTG delivers force modernization and digital transformation solutions that expand America’s competitive advantage in the modern battlespace. Headquartered in Chantilly, Virginia, VTG provides full lifecycle engineering for naval, aerospace, network, and digital requirements. Whether at sea, in the air, on land, or in cyberspace, VTG delivers Tomorrow’s Transformation Today.

VTG Jobs


Clearance Level
Top Secret/SCI
Employer
VTG