Job Requirements
Job Description
Application Support Analyst
Location: Washington, DC
Required Clearance: Public Trust
Since 1999, ITEC has delivered mission-critical support to the DoD and Intelligence Community. Now part of ManpowerGroup Public Sector (MGPS), we continue that work with expanded capabilities. Employees hired through this process will join MGPS and receive a comprehensive benefits package and competitive pay.
Job Description:
The Application Support Lead is responsible for planning and executing the transition of LIMS application from development into steadyâstate support. This role ensures operational readiness, knowledge transfer, and stabilization while establishing clear ownership, processes, and service levels. The Lead acts as the bridge between development, operations, and business stakeholders during goâlive and postâgoâlive phases.
Job Responsibilities:
- Lead application transition from development to support, including KT, documentation, and readiness assessments.
- Define and operationalize L2/L3 support models, SLAs, and escalation paths.
- Stabilize applications postârelease by driving incident resolution and root cause analysis.
- Coordinate with development, infrastructure, and vendors to resolve defects and transition gaps.
- Ensure adherence to ITSM processes and support governance standards.
