Job Requirements
Washington, DC
Top Secret Polygraph not specified
Mid Level Career (5+ yrs experience)
$120,000 - $160,000
Job Description
Connsci is seeking a Sr. ServiceNow Administrator to work in support of one of our federal clients. This individual will perform the day-to-day administration of the ServiceNow platform, manage lifecycle upgrades, oversee the integration with new systems, and support end users. They will also continuously evaluate emerging ServiceNow features, proposing and implementing enhancements aligned with organizational goals.
Responsibilities:
-Monitor, troubleshoot, and optimize ServiceNow environments (Dev, Test, Prod) and perform platform health assessments
-Manage user access, roles, permissions, and security controls to ensure compliance
-Configure and enhance core ServiceNow modules (ITSM, Service Catalog, Knowledge, Change, SPM, Employee Center, Now Mobile)
-Develop and maintain workflows, scripts, catalog items, SLAs, dashboards, and portal components
-Perform platform maintenance, including updates, patches, clones, upgrades, and rollback planning
-Manage integrations with external systems and ensure data integrity
-Lead support activities for incidents, requests, changes, and escalations; resolve service tickets to quality standards
-Collaborate with stakeholders to gather requirements and improve business processes
-Support project lifecycle activities including planning, estimation, testing, deployment, and post-release validation
-Act as a ServiceNow subject matter expert, providing technical guidance and recommendations
-Create and maintain documentation, SOPs, and knowledge base articles; conduct knowledge transfer sessions
Basic Qualifications:
-Bachelor of Science degree in Information Technology, Computer Science, Engineering, or related field; or equivalent experience.
-At least 5 years of experience in ServiceNow Platform administration.
-At least 2 years of experience with ServiceNow ITSM and SPM modules
-Current Top Secret, DOE Q, or Public Trust High Risk Tier 4 clearance
Preferred Qualifications:
-Certifications: ServiceNow Certified System Administrator and Information Technology Infrastructure Library V4 Certified.
-5+ years of experience working with Web technologies, including JavaScript, Ajax, HTML, and CSS.
-5+ years of experience with LDAP integration and Web Service integration, such as API Web Services
-5+ years of experience with ServiceNow development APIs and Single Sign-On configuration and administration
About Connsci
At Connsci, our mission is to be a trusted strategic partner for our clients, helping them achieve impactful results by addressing mission-critical issues that affect their bottom line. We recognize the importance of customizing our services to best fit our clients' needs and understanding what it takes to propel their organizations forward. By implementing industry-leading best practices and leveraging our multifaceted experience and expertise, we deliver services that are essential for any organization aiming to reach its goals.
What You Can Expect:
Collaboration and Innovation: Work in an environment where collaboration and innovation are key. You'll have the opportunity to contribute to projects that make a real difference for our clients.
Professional Growth: Be part of a team that values professional development. We offer opportunities for growth and advancement, allowing you to enhance your skills and career.
Impactful Work: Engage in meaningful work that addresses mission-critical issues and supports organizations in achieving their goals.
By joining Connsci, you'll become part of a dedicated team that is committed to delivering strategic, impactful solutions tailored to our clients' unique needs, enabling them to achieve their goals with confidence and efficiency. If you're passionate about cybersecurity and IT services, and eager to contribute to a dynamic team, we encourage you to explore opportunities with us.
At this time, Connsci will not sponsor a new applicant for employment authorization for this position.
Connsci is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws.
This policy applies to all employment practices within our organization, including hiring, recruiting, promotion, termination, layoff, recall, leave of absence, compensation, benefits, training, and apprenticeship. Connsci makes hiring decisions based solely on qualifications, merit, and business needs at the time.
Responsibilities:
-Monitor, troubleshoot, and optimize ServiceNow environments (Dev, Test, Prod) and perform platform health assessments
-Manage user access, roles, permissions, and security controls to ensure compliance
-Configure and enhance core ServiceNow modules (ITSM, Service Catalog, Knowledge, Change, SPM, Employee Center, Now Mobile)
-Develop and maintain workflows, scripts, catalog items, SLAs, dashboards, and portal components
-Perform platform maintenance, including updates, patches, clones, upgrades, and rollback planning
-Manage integrations with external systems and ensure data integrity
-Lead support activities for incidents, requests, changes, and escalations; resolve service tickets to quality standards
-Collaborate with stakeholders to gather requirements and improve business processes
-Support project lifecycle activities including planning, estimation, testing, deployment, and post-release validation
-Act as a ServiceNow subject matter expert, providing technical guidance and recommendations
-Create and maintain documentation, SOPs, and knowledge base articles; conduct knowledge transfer sessions
Basic Qualifications:
-Bachelor of Science degree in Information Technology, Computer Science, Engineering, or related field; or equivalent experience.
-At least 5 years of experience in ServiceNow Platform administration.
-At least 2 years of experience with ServiceNow ITSM and SPM modules
-Current Top Secret, DOE Q, or Public Trust High Risk Tier 4 clearance
Preferred Qualifications:
-Certifications: ServiceNow Certified System Administrator and Information Technology Infrastructure Library V4 Certified.
-5+ years of experience working with Web technologies, including JavaScript, Ajax, HTML, and CSS.
-5+ years of experience with LDAP integration and Web Service integration, such as API Web Services
-5+ years of experience with ServiceNow development APIs and Single Sign-On configuration and administration
About Connsci
At Connsci, our mission is to be a trusted strategic partner for our clients, helping them achieve impactful results by addressing mission-critical issues that affect their bottom line. We recognize the importance of customizing our services to best fit our clients' needs and understanding what it takes to propel their organizations forward. By implementing industry-leading best practices and leveraging our multifaceted experience and expertise, we deliver services that are essential for any organization aiming to reach its goals.
What You Can Expect:
Collaboration and Innovation: Work in an environment where collaboration and innovation are key. You'll have the opportunity to contribute to projects that make a real difference for our clients.
Professional Growth: Be part of a team that values professional development. We offer opportunities for growth and advancement, allowing you to enhance your skills and career.
Impactful Work: Engage in meaningful work that addresses mission-critical issues and supports organizations in achieving their goals.
By joining Connsci, you'll become part of a dedicated team that is committed to delivering strategic, impactful solutions tailored to our clients' unique needs, enabling them to achieve their goals with confidence and efficiency. If you're passionate about cybersecurity and IT services, and eager to contribute to a dynamic team, we encourage you to explore opportunities with us.
At this time, Connsci will not sponsor a new applicant for employment authorization for this position.
Connsci is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws.
This policy applies to all employment practices within our organization, including hiring, recruiting, promotion, termination, layoff, recall, leave of absence, compensation, benefits, training, and apprenticeship. Connsci makes hiring decisions based solely on qualifications, merit, and business needs at the time.
group id: 91140191