Information Technologist IV (VTC Facilitator)

DirectViz Solutions (DVS) is a dynamic and rapidly growing government contractor committed to delivering innovative IT solutions that address the mission-critical needs of our government clients. Through the expertise and dedication of our talented team, we provide cutting-edge technology services designed to achieve success and exceed expectations.

At DVS, we prioritize our employees as our greatest asset. We offer competitive compensation, comprehensive medical benefits, a 401(k) match, generous PTO accrual, professional development reimbursement, corporate-funded technology certifications, and robust employee recognition and appreciation programs.

Information Technologist IV

Location: Fort Lee, VA Clearance: Active Secret Required

Overview

We are seeking an experienced Information Technologist IV to support a dynamic training and operational environment. This role is responsible for delivering reliable video teleconferencing (VTC), audiovisual (AV), and IT support services across classrooms, training facilities, and enterprise environments.

The ideal candidate will have a strong background in IT systems support, AV/VTC technologies, and hands-on troubleshooting, with the ability to operate effectively in secure environments where on-site support is often required.

Key Responsibilities

• Provide end-to-end VTC and AV support for training sessions, meetings, and mission-critical events
• Coordinate, schedule, and facilitate VTC sessions using approved collaboration platforms
• Troubleshoot and resolve hardware, software, and network-related issues in real time
• Support classroom technologies, including computers, thin clients, servers, and presentation systems
• Maintain and support wired and wireless networks, private networks, and communication systems
• Perform hands-on technical support for desktops, laptops, tablets, printers, scanners, and mobile devices
• Manage and track IT service requests and work orders through an enterprise ticketing system (e.g., Remedy or similar)
• Support training environments and specialized systems, including enterprise resource planning and mission systems
• Ensure all systems are maintained in compliance with Army security policies and procedures
• Assist with system lifecycle management, including installation, configuration, maintenance, and upgrades
• Provide support for web-based platforms and classroom automation systems
• Collaborate with IT teams to ensure timely resolution of issues and continuous system availability
• Maintain a high level of customer service and professionalism when supporting end users

Required Qualifications

• Active Secret Clearance
• Bachelor's degree in Computer Science, Information Technology, or related field
  • OR minimum of 5+ years of relevant experience in a Systems Administrator or IT support role
• Experience supporting VTC systems, AV equipment, and classroom technologies
• Strong knowledge of Microsoft Office Suite and Windows-based systems
• Hands-on experience with networking, servers, and end-user devices
• Familiarity with IT ticketing systems (e.g., Remedy, ServiceNow, etc.)
• Ability to troubleshoot issues in secure, restricted environments where remote access may be limited
• Strong communication skills and ability to support both technical and non-technical users

Preferred Qualifications

• Experience supporting Army or DoD IT environments
• Familiarity with thin-client and virtual server technologies
• Experience supporting large-scale enterprise environments (10,000+ devices)
• Knowledge of training systems or mission command platforms
• Certifications such as CompTIA Security+, Network+, or Microsoft certifications

Work Environment

• 100% on-site role at Fort Lee, VA
• Fast-paced, mission-driven training environment
• Requires hands-on support across classrooms, offices, and user locations

If you thrive on solving complex problems and building meaningful connections, we'd love to hear from you. Join our team and make an impact today!

Physical and Mental Qualifications:

• Maintain focus and awareness throughout scheduled working hours.
• Perform tasks requiring prolonged periods of sitting or standing at a desk, utilizing a computer, mouse, and keyboard.
• Lift and move objects weighing up to 15 pounds as needed.
• Exhibit excellent verbal and written communication skills, with a strong command of the English language.
• Demonstrate the ability to work independently while also collaborating effectively as part of a team.
• Quickly learn and retain routine tasks and processes.
• Possess strong organizational skills, attention to detail, business correspondence proficiency, and self-management capabilities.
• Perform the essential functions of the role satisfactorily; reasonable accommodation will be provided for employees with disabilities upon request.
• Accept and adapt to additional responsibilities or changes to assigned duties as determined by DirectViz Solutions (DVS).

DirectViz Solutions, LLC (DVS) is an equal opportunity employer who prohibits discrimination and harassment against any employee or applicant for employment based on race, , sex (including pregnancy), age, gender identity, creed, religion, national origin, sexual orientation, marital status, genetic information, disability, political affiliation, protected veteran status, or any other status protected by federal, state or local law.

DVS has a zero-tolerance policy for harassment, threats, coercion, discrimination, and intimidation. Employees may file a complaint or exercise any right protected by Executive Order 11246, Section 503 of the Rehabilitation Act of 1973, as amended, Section 4212 of the Vietnam Era Veterans Readjustment Assistance Act of 1974, or the Veterans Employment Opportunities Act of 1998.