Senior Travel Business Specialist

USmax Corporation is seeking a Senior Travel Business Specialist with applied experience in Federal Travel Regulations (FTR) to support travel operations for our Health and Human Services (HHS) customer.

This position is on site in Washington, DC working five days per week.

Duties and Responsibilities

• Interpret and apply Federal Travel Regulations (FTR) and HHS travel policies to support compliant, efficient travel operations.
• Develop, draft, and maintain clear, comprehensive travel Standard Operating Procedures (SOPs), guidance documents, job aids, FAQs, and other reference materials.
• Prepare high-quality written and verbal communications to inform and educate HHS stakeholders on travel policies, processes, and updates.
• Design, develop, and deliver presentations (e.g., PowerPoint) that clearly convey travel policies, workflows, metrics, and strategic updates to leadership and staff.
• Develop and maintain workflow charts and process maps to document and improve travel-related business processes.
• Support content development and maintenance for travel-related webpages and intranet sites, ensuring information is accurate, current, and user-friendly.
• Compile, analyze, and report travel-related data and metrics to support program oversight, decision-making, and process improvement.
• Contribute to the development and execution of travel team strategies, including change management, stakeholder engagement, training, and communications plans.
• Coordinate and support travel-related projects, leading specific workstreams as assigned, and ensuring timely, high-quality deliverables.
• Collaborate closely with the Travel Lead, other SETAs, and internal stakeholders to identify issues, propose solutions, and implement best practices.

Required Qualifications:

• Expert knowledge of Federal Travel Regulations (FTR) and HHS travel policies, with demonstrated experience applying these in an operational setting.
• Demonstrated excellence in written and verbal communication, with the ability to translate complex policy and process information into clear, concise, user-friendly materials.
• Strong organizational skills and attention to detail.
• Ability to balance multiple priorities and deadlines while maintaining high-quality work products.
• Strong collaboration and customer service orientation, with the ability to work effectively across diverse teams and stakeholder groups.

Required Experience:

• Minimum of 5 years of federal travel experience; direct HHS travel experience is strongly preferred.
• Proven experience developing and delivering professional presentations, including PowerPoint slide decks, with strong attention to clarity, visual design, and audience needs.
• Experience creating workflow charts and process documentation using standard tools (e.g., Visio, PowerPoint, or comparable platforms).
• Demonstrated experience authoring SOPs, guidance documents, and similar policy/process artifacts.
• Experience preparing reports, including compiling and interpreting travel-related data.
• Demonstrated ability to manage and lead projects or workstreams in a fast-paced, dynamic environment, including planning, coordination, and stakeholder engagement.

Required Education:

• Bachelor's degree

Security Clearance Requirements:

• Public Trust

Work Location / Schedule:

• Onsite in Washington, DC

About USmax

USmax Corporation is an award-winning SBA Certified Woman-Owned Small Business and leading provider of innovative professional, technical and enterprise IT services. Our client areas span, national security, public safety and healthcare markets.

Our Commitment to quality and continuous process improvement is demonstrated by our ISO 9001:2015, ISO 20000-1:2018, and ISO 27001:2013 registrations. We offer complete program life cycle support through a full range of planning, design, implementation, management, and support services. Our services based on trust, quality, efficiency, and innovation drive the mission of our various federal and commercial customers.

USmax is certified by the Commonwealth of Virginia Department of Veterans Services as a Virginia Values Veterans (V3) Facility and certified as a V3 Certified Employer. USmax is an avid supporter of the men and women who have served our country. This certification recognizes this achievement and furthers our commitment to veterans and their families.

USmax is an Equal Opportunity Employer. Please see our website to learn more about our employment policies or to request accommodation to enable you to apply for employment.

For more information about USmax or to apply for a position, visit www.usmax.com .