Salesforce Developer

Job Title: Salesforce Developer
Location: Toronto, Ontario
Duration: 12 Months

Introduction

Join our team as a Senior Software Engineer within the Application Operations Service and Quality Engineering - Customer Relationship Management and Business Process Management (AOSQE CRM BPM) Production Support Team. Utilize your advanced technology knowledge and process management skills to support our Salesforce platform and related applications, ensuring seamless operations and client satisfaction.

Required Skills & Qualifications (Must-have qualifications that candidates must meet to be considered)

• 6-8 years of experience in Salesforce development and administration
• Eligible for Canadian Enhanced Reliability Security clearance with a minimum of 5 years of consecutive residency in Canada
• Strong interpersonal and communication skills for effective stakeholder engagement
• Proven analytical and problem-solving abilities in a fast-paced environment
• Experience in Service Management processes including incident and change management
• Prior work experience in the client's industry

Preferred Skills & Qualifications (Nice-to-have skills but are not required)

• Knowledge of DevOps tools and deployments
• Understanding of Salesforce data models such as Sales Cloud, Financial Services Cloud, and Experience Cloud
• Hands-on experience with Salesforce data imports and exports using Data Loader

Day-to-Day Responsibilities (key tasks and expectations for the role)

• Provide critical day-to-day technical and process support for the Salesforce.com platform to our business partners
• Partner with business and technical areas to ensure the technology and process solutions delivered meet the needs of our business partners
• Accountable for the ongoing support of application systems in production including problem analysis, resolution, escalation, and reporting as necessary